Senior Operations & Workforce Development Leader

James E. McCrary II

Atlanta, GA 770-***-**** *******@*****.***

Senior Operations & Workforce Development Leader with 20+ years of experience driving operational excellence, partner collaboration, and performance optimization across telecom, staffing, healthcare, and workforce development sectors.

Core Competencies

Operational Leadership • Workforce Development • Strategic Planning • Account & Vendor Management • Performance & KPI Management • Process Improvement • Budgeting & Forecasting • Change Management

Professional Experience

EQUUSWorks – Atlanta, GA

One Stop Manager 2022 – Present

- Lead operational strategy and performance oversight for Fulton County One-Stop workforce system

- Analyze system data and outcomes to drive continuous improvement and service innovation

- Coordinate partner compliance with Memorandums of Understanding (MOUs)

- Maintain centralized operational documentation and reporting systems

- Support Workforce Development Board demand-industry initiatives

TeamWRX Staffing – Atlanta, GA

Regional Account Manager 2020 – 2022

- Managed regional client accounts with focus on retention, compliance, and workforce satisfaction

- Forecasted monthly and quarterly performance metrics

- Oversaw employee performance management and disciplinary actions

- Partnered with recruiters to align talent needs with changing client demands

Remetronix – Port St. Lucie, FL

Medical Installation Team Lead 2017 – 2020

- Led and coached technical teams to meet KPI and SLA targets

- Managed inventory, onboarding, and compliance standards

- Ensured OSHA safety adherence and equipment quality assurance

- Maintained strong client relationships and service quality standards

Verizon Wireless – Alpharetta, GA

Quality Auditor 2008 – 2017

- Served as Single Point of Contact for senior leadership and call center operations

- Conducted risk assessments, root cause analysis, and KPI reporting

- Recognized as Employee of the Month (2011)

Lead Coordinator 2000 – 2008

- Managed client engagement operations, onboarding, and compliance

- Trained leaders on performance metrics and reporting analysis

Education & Certifications

Bachelor of Science – Operations Management, Bellevue University (2016)

Project Management Certification – Villanova University

Call Center Operations Management (CCOM), Bellevue University

Military Service

United States Marine Corps 1987 – 1998 (Desert Storm Veteran)

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