Entry-level Remote Customer Support Professional
Resume:
Alexis Acosta
Remote / Mobile, Al *******@*******.************.*** 251-***-****
Objective
Reliable and people-focused professional seeking an entry-level remote Customer Support role. Strong written and verbal communication skills, excellent problem-solving ability, and a positive, service-driven attitude. Comfortable using digital tools to support customers effectively and empathetically.
Skills
- Customer communication (email, chat, phone)
- Typing: 60 WPM Active listening
- Problem-solving & conflict resolution
- Tools: Banner, Google, Slack
- Time management & multitasking
- Adaptable, tech-savvy, and eager to learn
Experience
University of South Alabama
Customer support Jan 2024 – Present
- Responded to customer inquiries via email and phone calls for small e-commerce shops
- Resolved questions regarding admissions and financial aid
Coastal Alabama Community college
Customer support 05 2023 - Jan 2024
- Answered phone calls and emails regarding admissions and application process.
-Logged in student transcripts and other information
Education
High School Diploma
St. Martin High school Graduated: 2017
- Pursuing Bachelors T University of South Alabama- Junior
Cover Letter
Dear Hiring Manager,
I'm writing to express my interest in the remote Customer Support position. I'm confident that my strong communication skills, tech fluency, and dedication to helping others make me a great fit for your team.
In my previous jobs I answered phone calls and emails to help prospects with their issues regarding financial aid, admissions or student accounting, resolving common customer issues quickly and with accuracy and empathy. I’m comfortable using tools like Google and Slack.
I take pride in being calm under pressure and always aim to turn frustrated users into happy, loyal customers. I'm excited about the opportunity to grow with a company that values quality service and teamwork.
Thank you for considering my application. I look forward to the possibility of contributing to your customer success team.
Sincerely,
Alexis Acosta
*******@*******.************.***
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