Team-Oriented Customer Service Professional
Resume:
Julia Edwards
Assistant Manager
St. Louis, MO **118 +1-314-***-**** ********************@*****.*** Professional Summary
Well-spoken and friendly team player who is equipped with practical problem-solving skills. Accustomed to working professionally and efficiently in team-oriented, fast-paced environments. Demonstrated etiquette along with proven listening skills and keen attention to detail.
Work Experience
Delivery Driver
DoorDash St. Louis, MO
November 2023 to Present
Driver: Follow roadway rules.
Use device to Confirm order at pickup.
Deliver orders to customers.
Provide excellent customer service.
Delivery Specialist
Action Delivers Fenton, MO
August 2022 to Present
Deliver packages to Amazon customers.
Inspect each vehicle that I drive at the start and end of shift. Update Fleet Management with any issues with the vehicle I'm driving, for continued vehicle safety.
Safely and effectively load products to be delivered onto the van. Demonstrate proper package handling skills at all times. Maintain safe driving habits always!
Consistently watching for safety hazards on and off the road, especially for pets at the customer's home. Provide excellent customer service through ALL customer interactions. Maintain a positive demeanor always.
Dispatching: Assist driver's to output packages on all routes, by sending assistance as needed. Assistance with any driver's issues: questions about route, device, a tow(if necessary) etc. Being sure all items needed to drive (keys, fleet card, Rabbit device) are returned and secured at the end of shift. Being certain that all vehicles are cleaned and parked in designated parking places daily. Customer Engagement Specialist
UniGroup, Inc Fenton, MO
May 2019 to May 2021
• Assisted new, potential, and existing customers by phone, email and chat communications.
• Gather and verify relevant information for the purpose of securing a Survey.
• Overcome customer objections.
• Multitasking while Notating and Navigating multiple databases simultaneously while speaking with possible clients.
• Provide general information about services.
Customer Service Associate
Lidl US Suffolk, VA
July 2017 to March 2018
*Perform tasks in all areas to facilitate essential store function.
*These tasks include warehouse and sales floor organization and rotation according to expiration dates (FIFO), complete/ update Backstock Sheets, cleaning and stocking whenever necessary, cash handling. Customer Service Supervisor
Telepay St. Louis, MO
February 2013 to April 2017
• Conduct calls for various retailers with regard to balance accounts, returns and exchanges, and incentives.
• Assisted with new account sign ups, balance, and the perks of becoming members.
• Provide information about promotions, and incentives pertinent to the type of account currently held, and increased account types, for the purpose of changing tiers.
• Process sales of items located by customers on various search engines, including collecting sensitive information for the purpose of shipping and billing, performing at peak ability.
• Effectively assist with returning or exchanging items if unwanted or defective.
• Provide excellent customer service.
• Supervising a team of agents. This included coaching, training, and assisting my team with questions, concerns, and familiarizing the team with new products, software, and new or changing policies.
• Develop new strategy to overcome objectives and achieve desired team results.
• Display of sound ethics.
• Excels in trust building to stimulate individual growth and bring out the best in employees.
• Project positive energy and enthusiasm.
Customer Service Associate
Customer Direct Saint Ann, MO
January 2016 to April 2016
*Serve current and potential guests with hotel reservations.
*Provide information regarding hotel and room amenities, area attractions, and directions to the location.
*Promote a points incentive if applicable to the hotel chain.
*Handle sensitive information with the utmost care and confidentiality.
*Multitasking
*Navigate various networks to efficiently provide the best service to guest's for their upcoming stay. Education
Massage Therapy (Associates in Applied Science)
Anthem College Fenton, MO
March 2011 to September 2013
Associate's degree
High school diploma or GED
Skills
Customer relationship management Microsoft Excel B2C Driving Outbound sales Customer support Customer communication Operations management Account management Inside sales Cash register Sales Inventory control React Retail sales transactions CRM systems Cleaning Data entry Typing Call logging Marketing Climbing Team Supervisor Product placement Greeting customers Computer skills Communication skills Multitasking POS systems Windows Multi-line phone systems Individual consumer customer service POS Hospitality Basic math Negotiation DispatchTrack Organizational skills Client interaction via phone calls Mobile devices Merchandising Shift management Management Telecommunication Filing Supervising experience Telemarketing Time Management Restaurant experience Writing skills Phone call management Computer networking Relationship Building Order processing Conflict management CRM software Leadership Sales management Front desk Phone communication GPS Heavy lifting Attention to detail Computer operation Load & unload Cashiering Clerical experience Retail sales Sales Experience Automobile sales Last-mile delivery logistics Databases Sales objection handling Facebook Property management tools Spreadsheets Client rapport building VoIP Phone etiquette Guest services Administrative experience Leadership team motivation Instagram Microsoft Office Customer service Upselling Cash handling Relationship management QuickBooks Microsoft Office Programs Emotional well- being Moving Telecommunications Retail management Appointment scheduling Teamwork CRM system proficiency
Languages
English
Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
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