Remote Customer Support & Data Entry Specialist

Robert Wien, *** Damonte Ranch Parkway, Apt ***, Reno, NV 89521

Phone: 775-***-**** (home), 909-***-**** (cell), Email: *******@***.*** DATA ENTRY EXPERIENCE:

Familiar with data entry in all Microsoft office products, including MS Excel, Access, MS Word, MS Powerpoint, MS Project, Access, PDF applications, and related software packages. Other skills listed below. Typing speed approximately 80 WPM with near 100% accuracy, am an excellent speller also. Currently retired but am looking for a part-time or full-time remote role I can perform from home in Reno, Nevada.

Clearance Status: Current Top Secret clearance, SCI received 11/5/20 (received final secret clearance October 2016), used on prior role until April 2024, U.S. Citizen SKILL SET:

Dynamic engineering professional with 40+ years of experience in the satellite industry including 17+ years of experience in real-time satellite operations. Certified vehicle planner/analyst on 8 different satellite programs. Additional experience in satellite and payload test/integration, requirements flowdown/analysis, technical training, risk management, technical documentation, and related areas. Proficient in VAX/VMS, Oracle, Filemaker Pro, DOORS, PowerPoint, Word, Excel, Project, Fortran, UNIX, Matlab, STK, Perl, DEC and Internet applications. Achievements

Found and resolved a satellite command load anomaly that could have resulted in damage to a satellite. Recipient of L3 Achievement Award as a result of above action.

Involved in the successful launch of 4 satellites for the Defense Support Program. Recipient of Lockheed Superior Team Performance Award for successful satellite launch aboard the Space Shuttle.

Involved in the successful launch of satellites on Milstar, NATO 3, Landsat 8, and ‘black’ programs.

Received a 6.4 out of 7.0 satisfaction rating from the military customer for a satellite subsystem training course that was developed by myself and taught to the customer on 3 different occasions on Milstar. Also developed and taught a class on data analysis twice to subcontractor personnel which was highly received.

Found and resolved a satellite anomaly that could have resulted in damage to a satellite. Recipient of Lockheed Spot Award as a result of above action.

Developed a database highly received by both internal and external customer and military personnel for tracking of ground system problems on the Milstar program.

Created an analysis report on ground segment equipment maturity that was highly received by the miltary and external customer and used for further follow-up analysis of the system.

Developed a system test metrics system highly received by both the military and customer personnel on the Milstar satellite program.

Achieved significant cost savings to company in having to avoid hiring an additional person and helped company achieve SEI CMM Level 3 certification by taking over the above-mentioned full-time requisition in addition to my normal system engineering duties.

Involved in the passing of 2 successful ISO-9001 audits with 2 different companies. Education

San Jose State University – San Jose, CA BS in Meteorology, Minor in Mathematics, 1983 Employment History (2/84 to present)

SBIRS GEO/HEO and DSP Satellite Systems Engineer 8/23-4/24 (8 months)

• Responsible for system engineering and operational related duties in support of the SBIRS HEO/GEO and Defense Support Program (DSP) satellites, including regular daily 24 hour satellite mission operations support performed on rotating shifts. Work performed at the SBIRS MCS at Buckley SFB, Aurora CO.

(8/23-4/24).

LCS GIE System Engineer/Adrian Technologies 10/22-5/23 (7 months)

• Responsible for requirements management using Cradle, ICE, Jama and Windchill software packages for the Artemis/Orion programs, as well as performing as Launch Control System (LCS) Ground Integration Engineer (GIE), work performed at Kennedy Space Center. (10/22-5/23). Physical Scientist, AFRL/RVEP, DoD (federal civilian employee) 10/21-10/22 (1 year)

• Responsible for PRS acquisition strategy for various small-sat satellite programs within AFRL/RVEP

(10/21-10/22).

DISA Teleport Technician-Engineer, Terminal Reference Architecture Engineer, Senior Operations Specialist /Linquest 04/18-10/21 (3 years, 6 months)

• Responsible for mission operations development and support for the STEC contract for experimental spacecraft at Kirtland AFB. Develop program documentation, develop courses for and train other personnel in satellite subsystems and satellite operations. Train as a mission planner for eventual certification for realtime operations, as well as pre-launch, launch, and nominal on-orbit operations. (1/20- 10/21)

• Responsible for system engineering activities related to Terminal Reference Architecture, including support of meetings with users of the system and related areas, development of program documentation and configuration management of data repositories for such documents. (2/19-1/20)

• Responsible for system engineering activities related to the DISA Teleport/Gateway system, including coordination of test activities, support of meetings with users of the system and related areas. (4/18-2/19) James Webb Space Telescope (JWST) Test Engineer/CSRA, 12/16-12/17 (1 year)

• Responsible for development of testing procedures and actual testing of MIRI, NIRCAM, NIRSPEC, and FGS payloads for the James Webb Space Telescope program. Work performed at the Space Telescope Science Institute (STSCI) in Baltimore, MD.

ROSS Technical Specialist/Innovim, 12/15-1/16 (1 month)

• Responsible for analysis of alternatives for radiosonde (weather balloon) and autosonde (automated weather balloon) and requirements development and analysis for such systems for NOAA/National Weather Service.

Sr. Systems Engineer II /Raytheon, 4/14-12/15 (1 year, 8 months)

• Responsible for troubleshooting of the Joint Polar Satellite Program Common Ground System (CGS) primarily in the areas of Data Handling, Data Management/Recovery and Data Ingest for the SUOMI NPP satellite. Also responsible for SI's for Orbital Operations, Mission Management and Command Load Generation. Interface with NASA and the NSOF in Suitland, MD for resolution of ground system issues. Landsat 8 Satellite Systems Engineer/ ASRC Aerospace, 11/12-12/13 (1 year, 1 month)

• Responsible for state-of-health monitoring, commanding, and system-engineering related duties on the Landsat 8 satellite program. Duties include verification of ground system configuration, satellite state-of- health and telemetry verification, satellite and ground anomaly resolution, generation of operations-related documentation, support of operational meetings, data trending, training of operational personnel, and related duties. Work performed at GSFC in Greenbelt, MD. GOES Payload Engineer/ ASRC Aerospace, 05/12-11/12 (6 months)

• Responsible for payload monitoring and system-engineering related duties on the Solar X-Ray Imager

(SXI)/Space Environment Monitoring (SEM) payload on GOES spacecraft. Duties include coordination of payload events, data trending, command plan generation/validation, and related duties. Duties performed at the NSOF (NOAA Satellite Operations Facility) in Suitland, MD. Milstar Test And Evaluation Manager/ Business Technology and Solutions Inc (BTAS), 05/11-09/11 (4 months)

• Responsible for coordination of terminal testing on the Milstar satellite program. Satellite Engineer/L-3 Communications Engineering & Technical Services, 06/09-05/11 (1 year, 11 months)

• Perform duties as satellite system operator and ground system operator for the NFIRE satellite program including coordination and performance of satellite commanding, verification of state of health telemetry and ground system configuration. Perform other duties as assigned, including operational procedure development, operational training, and other similar engineering duties. Flight Specialist/Honeywell Technology Solutions Inc, 04/08-06/09 (1 year, 2 months)

• Performed as interface between satellite controllers and systems and ACS (attitude control system) technical analysts in case of satellite subsystem or ground-related anomaly.

• Coordinated and performed commanding, verified state of health and telemetry for the TDRS satellite program.

Engineering Specialist/Northrop Grumman Electronic Systems, 11/02-09/07 (4 years, 10 months)

• Performed payload testing on the ATMS and SSMIS programs.

• Performed database work on SBIRS HEO, including building and delivery of databases, support database meetings including peer reviews (moderator certified), and other program meetings.

• Performed flight payload data analysis and trending for the DSP satellite program. Produced procedures for the flight data analysis group.

• Developed and taught military and contractor personnel training courses for the SBIRS HEO (Highly Elliptical Orbit) payload in the areas of system test and nominal orbital operations. Assisted in the writing and publication of the SBIRS HEO Orbital Operations Handbook. Systems Engineer/Navastro, 04/02-05/02 (1 month)

• Performed system engineering duties primarily in area of launch documentation generation for the Gravity Probe B program at Stanford.

In-Orbit Test Director / Space Systems Loral, 7/01-03/02 (8 months)

• Coordinate in-orbit testing with bus and payload staff in support of commercial satellite programs.

• Assisted with the department’s ISO 9001 certification process. Senior Applications Analyst / Lockheed Martin Missiles & Space Operations, 6/00-7/01(1 year, 1 month)

• Created formal testing metrics and managed the Integrated System Test Master Program Schedule.

• Documented test plans, facilitated meetings in support of IST efforts, and served as test recorder.

• Assisted with the department’s ISO 9001 certification process. Systems Engineer / Science Applications International Corporation, 3/00-6/00 (3 months)

• Generated weekly activity reports, designed training materials for an online risk management application, produced charts for use in meetings, and created other program related documents for Advanced EHF. Senior Applications Analyst / Lockheed Martin Missiles & Space Operations, 12/96-3/00 (3 years, 4 months)

• Troubleshot the Satellite Mission Control Subsystem (SMCS) in support of the Milstar Satellite Program.

• Liaised with customer representatives and internal software development, configuration management, database and software integration staff to resolve system anomalies.

• Designed and developed a database and related metrics to track SMCS system issues.

• Produced metrics related to Software Peer Review processes.

• Performed satellite telemetry data trending from the Milstar Auxiliary Support Center VAX system.

• Developed and implemented a satellite electrical subsystem training course for customer representatives. Command Generation Planner-Analyst / Lockheed Martin Technical Operations, 7/93-12/96 (3 years, 5 months)

• Planned, produced and verified VAX output products for use by staff during satellite operational missions.

• Coordinated mission planning to ensure satellite safety, performance and data integrity for customers.

• Coordinated anomaly resolution using an in-house TSO-based documentation system. Vehicle Planner-Analyst / Lockheed Martin Technical Operations, 3/93-7/93 (4 years, 4 months)

• Acquired operational certification as a vehicle planner and analyst. Monitored real-time and commanding telemetry on low-orbit satellites. Conducted post-pass telemetry analysis and related functions. Vehicle Planner-Analyst / Assistant Training Coordinator, Lockheed Martin Technical Operations, 2/84-3/93

(9 years, 1 month)

• Tracked and analyzed telemetry data on both low-orbit (SCATHA) and geosynchronous satellites (DSP). Served as shift leader and conducted technical briefings to resolve anomalies. Supported launch and rehearsal activities in preparation for operational support.

• Trained new staff in all planning/analysis functions in preparation for certification. Created training materials and wrote certification tests.

• Administered system operations and security. Maintained mission-unique telemetry processing equipment, password control and system back-up.

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