Customer Service & Team Leadership Professional

Katie Beal

206-***-**** *****************@*****.*** 1834 Navarro Ave. Pasadena, CA 91103

Professional Summary

Dedicated customer service professional with experience in leadership and team support. Proven ability to work efficiently in fast-paced, high-demand environments while delivering exceptional service and ensuring customer satisfaction..

Professional Skills:

● Management & Leadership

● Communication

● Time- Management

● Motivational Worker

Experience

Ralphs Grocery Store

Cross Trained: Front End Cashier/ Combo clerk, Personal Shopper (Pick up) & produce department.

December 2025- Current Cashiering:

●Hourly tasks as in; sweep store, put carts away, clean bathrooms.

●Cashiering ( scanning items,bagging & handling money/card transactions.

●Greet customers and answer any questions they may have.

Personal Shopper - Click list ( Pick up):

●Take shopping orders for customers for pick up.

●Shop for customers by picking the items they selected online.

●Deal with customer complaints & try to make it right.

●Deliver groceries to customers' cars when they arrive ( greet them, give them the information about their groceries & place in vehicle.

Produce:

●Handle & receiving

●Restocking & organizing juices, salads & produce

●Keeping the department clean, full & fresh.

Uptown Espresso

Lead Barista- February 2022- December 2025

●Managed daily operations, including cash handling, order accuracy, and inventory control.

●Collaborated with management to implement new menu items and seasonal promotions that boosted customer engagement and repeat visits.

●Resolved customer concerns quickly and professionally.

City Sweats

Spa Concierge- August 2021- February 2022

●Provided personalized guest service by greeting clients, managing appointments, and ensuring a relaxing and welcoming environment.

●Handled reservations, client inquiries, and service coordination with therapists to maximize spa efficiency and guest satisfaction.

●Anticipated guest needs and offered tailored recommendations on treatments and retail products to enhance the spa experience.

Pickled and Preserved

Team Member- August 2018- September 2021

●Prepared and served food items in a timely and efficient manner while maintaining cleanliness and safety standards.

●Assisted customers with orders, providing friendly and attentive service.

●Monitored food quality and freshness, rotating stock and minimizing waste.

Café Ladro

Barista- March 2018- August 2018

●Prepared and served a wide range of espresso and specialty coffee beverages to ensure consistent quality and customer satisfaction.

●Operated cash registers and POS systems, handling cash and card transactions accurately.

●Assisted in training new staff on beverage preparation, store procedures, and customer engagement.

Education

Highline High School- Burien WA 2017

Puget Sound’s Skills Center- Culinary Program- Burien WA 2017

Central Washington University-Ellensburg WA 2020

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