Operations & Project Leadership Professional

Samruddhi Neema

***************@*****.*** +91-964******* linkedin.com/in/samruddhineema

PROFESSIONAL SUMMARY

Results-driven Project Coordinator and Operations Leader with 7+ years of experience across data analysis, operations management, and product coordination. Proven track record of improving operational productivity by 50%, boosting exam assessment counts by 70%, and increasing data accuracy by 10%. Skilled in cross-functional collaboration, API testing, workflow automation, and data-driven decision-making. MBA in Finance & Marketing with expertise in stakeholder management, agile tools (Jira, Confluence), and business intelligence. PROFESSIONAL EXPERIENCE

The Basics Digital Solution Pvt. Ltd.December 2025 – Present Project Coordinator Indore, Madhya Pradesh, India

● Created end-to-end product documentation including user guides, feature descriptions, and internal support manuals, reducing support queries through improved self-service resources.

● Built and tested APIs using Postman to validate functionality and performance; developed and tested chatbot flows for user and support teams, improving automation efficiency.

● Designed UI/wireframes to enhance product usability and contributed to go-to-market readiness of saleable features.

● Gathered and translated client requirements into actionable deliverables; managed workflows and documentation in Jira and Confluence.

● Led a team of 4 members overseeing data extraction, CRM lead assignment, and operational workflows.

● Produced process videos, knowledge base content, and training materials to improve user onboarding and adoption.

● Supported promotion and implementation of verified WhatsApp Business API (MSGClub); created sales enablement content and templates.

Skills Mantra Edutech Consulting India Pvt. Ltd.June 2024 – January 2025 Team Leader – Operations Indore, Madhya Pradesh, India

● Served as SPOC for all communications with Sector Skill Council (SSC) and NSDC, managing high-priority government stakeholder relationships.

● Led scheduling coordination for 250+ training centers, resulting in a 70% increase in exam assessment counts.

● Managed day-to-day team operations, SLA/KPI adherence, and performance reviews; delivered tailored coaching and growth plans to team members.

● Created detailed performance reports and client feedback documentation to drive strategic enhancements and operational decisions.

● Leveraged data insights to identify trends, streamline workflows, and boost operational productivity by 50%.

● Acted as liaison between upper management and team, facilitating prompt resolution of operational and HR-related issues. S&P Global Market Intelligence September 2017 – June 2023 Data Analyst – Data Operations Ahmedabad, Gujarat, India

● Processed and maintained financial data for major European banks, covering Interim/Quarterly/Annual Reports, BASEL Reports, Earnings Presentations, and IFRS/Ratings projects.

● Contributed ideas for innovative data collection methods that led to a 10% increase in data accuracy.

● Assisted in troubleshooting and resolving operational issues, resulting in a 20% improvement in team performance.

● Proficiently used CTS, WEST (S&P proprietary tools), Tableau, SQL, and MS Excel for data extraction, validation, and reporting. CORE COMPETENCIES & TECHNICAL SKILLS

• Project Management: Project Coordination, Jira, Confluence, Agile/Scrum

• Data & Analytics: MS Excel (Advanced), SQL, Tableau, Google Sheets

• Operations: KPI/SLA Management, Process Optimization, Workflow Automation

• Technical: API Testing (Postman), Chatbot Development, CRM Operations

• Documentation: Product Docs, User Guides, Knowledge Base, SOPs

• Leadership: Team Leadership, Coaching & Mentoring, Client Relations

• Communication: Stakeholder Management, Requirement Gathering, Reporting

• Tools: Google Workspace, MS Office Suite, Canva, S&P Global CTS/WEST

EDUCATION

Prestige Institute of Management & Research 2015 – 2017 Master of Business Administration (MBA) – Finance & Marketing Indore, India Devi Ahilya Vishwavidyalaya (DAVV)2011 – 2014

Bachelor of Commerce (B.Com) – Foreign Trade Indore, India Higher secondary - C.B.S.E.2010 – 2011

Queens’ College Indore, India

Senior Secondary - C.B.S.E.2008 – 2009

Queens’ College Indore, India

KEY ACHIEVEMENTS

• 70% increase in exam assessment counts by leading scheduling for 250+ training centers (Skills Mantra)

• 50% improvement in operational productivity through data-driven process optimization

• 10% boost in data accuracy via innovative data collection methods (S&P Global)

• 20% improvement in team performance by resolving critical operational issues (S&P Global)

• Successfully managed government-level stakeholder communications with SSC & NSDC

Contact this candidate