Network Support Analyst with Global Experience

Mark P Huston

Stamford, Connecticut, 203-***-****, ********@*****.***

PROFILE

Dynamic Network Support Analyst with extensive experience in delivering top-tier technical assistance to global users. Expert in managing IT asset inventories, ensuring timely updates, and facilitating seamless deployments of network infrastructure and equipment. Proven ability to enhance operational efficiency through effective collaboration with vendors and cross-functional teams. Focused on driving user satisfaction and optimizing network performance for sustained growth.

EMPLOYMENT HISTORY

Jun. 2025 – Present

Delta Customer Service Agent, Unifi Aviation

Responsible for providing customer service to passengers for all aspects of travel

Ticketing, check-in, boarding, baggage services, and reservations

Apr 2016 — Oct 2024

Network Support Analyst, Prestige Consumer Healthcare

Supported C-level executives with on-site and remote assistance for 500 global users. Maintained equipment inventory, overseeing issuance and retrieval of computer assets. Installed and updated server and workstation operating systems. Liaised with vendors for security systems, A/V equipment, and infrastructure projects.

•Delivered efficient support to executives and users.

•Managed comprehensive inventory of IT assets.

•Ensured timely updates of operating systems and software.

•Coordinated with vendors for project execution.

Feb 2015 — Apr 2016

EPIC - Deployment Services, Montefiore Information Technology

Oversaw EPIC deployment services, ensuring smooth implementation across departments. Coordinated technical requirements with over 100 administrators and management. Reviewed technical documentation with tech lead and collaborated with EPIC administrator for inventory management. Deployed new equipment including monitors, network printers, scanners, and E-signature pads.

•Completed 200 surveys and walkthroughs for EPIC implementation.

•Facilitated communication between departments and technical teams.

•Ensured accurate inventory records in collaboration with EPIC administrator.

•Managed deployment of essential equipment for operational readiness.

Jun 2014 — Aug 2014

Windows Deployment Specialist -- Consultant, Stamford Hospital

Manage project rollout for Windows deployment. Ensure adherence to project plan and deployment timelines. Deliver level 2 support and escalate issues to level 3 when necessary.

•Coordinated project schedules and resources effectively.

•Monitored deployment progress and addressed challenges promptly.

•Enhanced user satisfaction through responsive support.

Feb 2014 — May 2014

Field Support Analyst -- Consultant, Cablevision

Deliver computer support for in-house users and field representatives. Configure and deploy desktop systems and laptops. Utilise Dell KACE for software installations and manage inventory asset tracking.

•Provided technical assistance to ensure smooth operations.

•Streamlined deployment processes for new systems.

Jan 2011 — Jan 2014

IT Support Specialist, Integra Life

Configure, install, and support Integra’s Quoting and Cross Reference Software. Ensure machine health using McAfee ePO, maintaining up-to-date DAT files. Provide computer support for in-house users and field representatives. Administer local networks by managing user accounts in Active Directory and configuring network peripherals.

•Maintained wiring closets for optimal performance.

•Utilized Group Policy to configure applications and user settings.

•Set up and managed network tasks efficiently.

Jan 2010 — Jan 2011

Senior Consultant, Circulent

Oversaw deployment and migration of Microsoft products, including Exchange and Windows Server versions. Managed patching and software distribution using Systems Management Server (SMS). Built and configured server racks, cabling switches, routers, and punch panels. Monitored client servers and workstations both onsite and remotely.

•Spearheaded installation and configuration of Symantec Backup Exec and tape backup drives.

•Enhanced operational efficiency through effective server monitoring and management.

•Streamlined software distribution processes, improving deployment speed.

Jan 2009 — Jan 2010

Project Leader, Peak System.

Led multiple PC upgrade projects for major financial firms. Oversaw team of deployment technicians, ensuring efficient execution. Conducted on-site installations and repairs of HP and Dell PCs and printers.

•Spearheaded successful deployment of upgraded systems across multiple locations.

•Championed team collaboration to enhance project delivery timelines.

•Facilitated technical support, resolving hardware issues promptly.

Jan 2005 — Jan 2009

Desktop Support / Network Administration, Acxiom Corporation.

Configure desktop hardware per IT management guidelines. Manage system upgrades and software rollouts. Conduct initial testing and diagnostics for connectivity issues.

•Streamlined hardware setup, improving efficiency.

•Led software rollout, enhancing user experience.

•Diagnosed connectivity problems, reducing downtime.

Jan 2002 — Jan 2004

Regional Network Engineer, Reckson Associates Realty Corp.

Designed and implemented network infrastructure to support company growth. Managed five office relocations, coordinating contractors for power and network wiring, and liaised with vendors for equipment moves. Delivered daily computer systems and end-user support across three regional offices.

•Spearheaded network design projects for scalability.

•Oversaw office relocations, ensuring seamless transitions.

•Provided comprehensive IT support for multiple locations.

EDUCATION

Diploma in Network Engineering

A.A.S. Business Administration

AREAS OF EXPERTISE

Network Support

Expert

IT Asset Management

Expert

Windows Deployment

Expert

Technical Support

Expert

Vendor Coordination

Expert

Operating Systems

Expert

Cabling Infrastructure

Expert

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