Customer Support Engineer with IT & CS Background

074*-***-*** SILA otienoakello**@OTIENO gmail.com github.com/SilaAkello

PROFESSIONAL SUMMARY

Motivated Computer Science graduate with hands-on experience in IT support and database operations gained through an internship with the Ministry of Lands on the Ardhi Sasa digital land registry project. Proficient in web technologies and networking, with strong communication skills and a proven ability to work independently or as part of a team. Eager to apply technical knowledge and client-facing skills in a dynamic, growth-oriented environment.

WORK EXPERIENCE

IT Technician (Attachment / Internship)

Ministry of Lands & Physical Planning – Ardhi Sasa Project 2024 6 Months

• Provided IT technical support across departments during rollout of the Ardhi Sasa digital land registry system.

• Worked with the database team to manage, update, and maintain land records data.

• Assisted in troubleshooting hardware and software issues to ensure smooth system operations.

• Supported data entry, verification, and quality checks for digitised land records.

• Collaborated with colleagues and senior technicians in a structured government environment. EDUCATION

Co-operative University of Kenya

Bachelor of Science in Computer Science — October 2021 – December 2025 School of Computing and Mathematics

Relevant Coursework:

• Web Development Fundamentals

• Data Structures and Algorithms

• Computer Networks and Security

• Database Management Systems

St Mary's School Yala

Kenya Certificate of Secondary Education (KCSE) — January 2017 – April 2021 Mean Grade: B+

Kosawo Primary School

Kenya Certificate of Primary Education (KCPE) — January 2009 – December 2016 Score: 370 / 500

SKILLS

Technical Skills

• Web Development: HTML, CSS, JavaScript

• Networking: Strong understanding of networking principles and protocols

• Database: Practical experience with database management and data entry (Ardhi Sasa)

• IT Support: Hardware and software troubleshooting Soft Skills

• Clear written and verbal communication

• Self-motivated and able to work independently or remotely

• Strong problem-solving and analytical thinking

• Organised, reliable, and consistent

• Coachable and quick to learn new systems and processes PROJECTS & GITHUB

Personal projects and code samples are available on GitHub: github.com/SilaAkello REFERENCES

Available on request.

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