Customer Support Specialist with Virtual Experience

LOVE MBACHU

Lagos, Nigeria (Open to Remote Work)

+234 803-***-****

************@*****.***

CUSTOMER SUPPORT REPRESENTATIVE VIRTUAL SUPPORT SPECIALIST PROFESSIONAL SUMMARY

Dedicated and customer-focused support professional with experience in customer service, administrative support, and client communication. Skilled in resolving customer inquiries, maintaining accurate records, and providing professional support across phone, chat, and email channels. Strong communicator with excellent problem-solving abilities, attention to detail, and a passion for helping customers succeed. Experienced using Microsoft Office, Google Workspace, Zoom, and online communication tools in fast-paced environments. CORE SKILLS

● Customer Support & Client Communication

● Email, Chat & Phone Support

● Problem Solving & Conflict Resolution

● Data Entry & Record Management

● Microsoft Office & Google Workspace

● Administrative & Virtual Assistance

● Relationship Building

● Attention to Detail

● Google Meet & Zoom

● Documentation & Knowledge Sharing

● Time Management & Multitasking

PROFESSIONAL EXPERIENCE

Customer Care Representative

MTN Nigeria, Nkpor Branch

2024 – Present

● Assisted customers with account inquiries and service-related issues

● Maintained professional communication while resolving customer concerns

● Updated customer records accurately in internal systems

● Supported customer satisfaction through prompt issue resolution ICT / Administrative Assistant

Toronto Hospital, Onitsha

2023 – Present(parttime)

● Managed administrative records and supported daily office operations

● Assisted with documentation, scheduling, and data management

● Responded to inquiries and maintained organized digital records

● Ensured confidentiality and accuracy of information Virtual Assistant Training Program

2024

● Trained in email management, scheduling, customer communication, and remote support

● Practiced data entry, online collaboration, and file organization

● Learned Google Workspace tools including Google Docs and Google Sheets Computer & Business Studies Teacher

Grace of God Mission Group of Schools, Nkpor

2021 – 2023

● Supported students and parents through clear communication and guidance

● Prepared reports and maintained organized records

● Used Microsoft Office tools for presentations and documentation EDUCATION

Bachelor’s Degree in Business Education (Accounting Option) National Open University of Nigeria

NCE in Accounting Education

Federal College of Education (Technical), Asaba

CERTIFICATIONS

TEFL Certification

CPR & First Aid Certification

Adult Social Care Certificate

TECHNICAL TOOLS

Google Workspace • Google Sheets • Microsoft Excel • Microsoft Word Zoom • Google Meet • Canva • Email & Internet Tools ADDITIONAL INFORMATION

● Strong written and verbal English communication skills

● Comfortable working remotely with international teams

● Fast learner with excellent customer service attitude

● Available for full-time remote work

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