Administrative Supervisor - Customer Relations Leader
Resume:
RAQUEL C. RAMOS
**** ****** **** *********, ****** City, CA 94404 (Marlin Cove Apt. 7201)
*********@*****.*** / ****.*********@*****.***
CAREER OBJECTIVE
To obtain a responsible and challenging position in a reputable organization where I can utilize my skills, contribute to company success, and grow professionally.
SKILLS
Hardworking and well-organized
Time Management
Customer service mindset
Willing to learn
Flexible
Attention to detail
PROFESSIONAL EXPERIENCE
ADMIN SUPERVISOR
Honda Cars Batangas - Philippines
March 1, 2022 – November 3, 2025
DUTIES AND RESPONSIBILITIES
Supervise and monitor the daily performance of Admin Associates, Purchasing Associates and Electrician / Maintenance Associates.
Assign, review, and evaluate staff tasks to ensure accuracy, efficiency, and timely completion.
Conduct regular meetings with the admin team to discuss priorities, issues, and improvement plans.
Ensure compliance with company policies, safety protocols, and operational procedures.
Review and approve purchase requests, quotations, and purchase orders
Ensure that administrative policies and procedures are implemented effectively
Recommend cost-saving initiatives and process improvements.
Review and verify all administrative project proposals, purchase requests, and supporting documents before submission for management approval.
Monitor inventory of office supplies, materials, and equipment to prevent shortages.
Prepare regular reports on administrative performance, maintenance schedules, and procurement activities.
Perform other tasks that may be assigned by management related to administration, purchasing, or facility operations. Represent the Administration Department in internal meetings and coordinate with other department on shared projects.
CUSTOMER RELATIONS OFFICER
Honda Cars Batangas - Philippines
March 8, 2009 – February 28, 2022
DUTIES AND RESPONSIBILITIES:
Monitors the over-all performance of CRD & other related activities.
Ensures completeness and accuracy of reports submitted to management and compliance to distributor’s minimum requirements.
Introduces / initiates action plans to improve customer satisfaction performance and monitors results from these implemented actions.
Monitor complaints status.
Receive & handle complaints & coordinate with concerned department.
Submit monthly complaint report to HCPI
Act as mediator between customer & dealer.
Retrieve & monitor PSSP surveys.
Assist clients in the absence of SA.
Monitor Service Reception
Assist customer on service inquiries and concerns.
Receive service appointments & coordinate with service department.
Prepare letters for customer who are due for preventive maintenance
Reminder call for those clients that has service appointment and due for preventive maintenance.
CUSTOMER SERVICE REPRESENTATIVE
Advanced Contact Solutions - Philippines
December 2, 2007 – January 11, 2009
DUTIES AND RESPONSIBILITIES:
Answer phones professionally.
Respond to customer inquiries.
Research required information using available resources.
Provide customers with product and service information.
MANAGER / OWNER
RPC COMPUTERS - Philippines
January 4, 2001 – March 15, 2010
DUTIES AND RESPONSIBILITIES:
Attends to client inquiries.
Does office and computer works.
Books / monitors sale records and makes periodic reports thereon.
GRAPHICS OPERATOR
SPI TECHNOLOGIES - Philippines
April 17, 1998 – July 17, 1998
DUTIES AND RESPONSIBILITIES:
Analyzes source documents and assigns codes according to job specifications and standards.
Batches source documents according to predefined guidelines and objectives.
Checks coded source documents.
OFFICE CLERK
HANDS-ON COMPUTERS - Philippines
April 26, 1996 – January 15, 1998
DUTIES AND RESPONSIBILITIES:
Entertains clients.
Monitors outstanding receivables and reports accounts needing management concern.
Types contract, correspondence and other reports.
Represents Company with potential customers.
MEDICAL REPRESENTATIVE
GX INTERNATIONAL - Philippines
July 01, 1995 – February 29, 1996
DUTIES AND RESPONSIBILITIES:
Conducts free clinics at hospital.
Visits medical clinics and doctors to promote the company’s products.
Books / monitors sale records and makes periodic reports thereon
EDUCATION
INSTITUTION DEGREE YEAR ATTENDED
Centro Escolar University B.S. in Tourism 1991 - 1995
Mendiola Manila - Philippines
St. Bridget’s College High School 1987 - 1991
Batangas City - Philippines
St. Bridget’s College Elementary 1980 - 1987
Batangas City - Philippines
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