Customer Service & Operations Leader with 10+ Years Experience

Summary

Detail-oriented with **+ years of experience in customer service and management . Efficient in performing customer delivery and front-desk experience tasks of large-scale offices events and home delivery . Proficient in MS Office Suite and ZenDesk. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

26ft Box Truck Delivery Driver

Infuse Hospitality • Chicago, IL

November 2024 to Present

Safely Driving of a 26-foot box truck with a lift-gate, or sprinter van from our warehouse to event venues . Unload and install furniture at venues according to floor plans or instructions Interact face to face with clients and provide a positive customer experience Repair, clean, or replace damaged furniture onsite as needed participate in pre-delivery meetings to ensure a successful event delivery assist with loading & unloading furniture in the warehouse. Operations Manger

Chicago Valet Parking, Inc • Chicago, IL

October 2021 to March 2024

Specialize in ensuring customer satisfaction in typically fast-paced environment. Supervised a team of valets to ensure a great company tradition of customer satisfaction. Oversee valet staff and responsible for providing 100% customer satisfaction. Hired and trained a number of staff efficiently and effectively drove and parked cars to customer satisfaction monitored the parking garage. Specialize in ensuring customer satisfaction strong communication skills oversee multiple employees handled customers complaints and resolved the situation.

26ft Box Truck Driver

We Carry • Chicago, IL

June 2019 to July 2022

Developed teamwork and leadership skills Loaded, unpacked and packed items, disassembled and assembled furniture for residential and commercial accounts. Provided safe, on-time, and dependable transportation. Assisted customers during the moves with excellent customer service.

Tow Truck Driver

Vroom • Chicago, IL

May 2016 to January 2019

Delivering Customer Vehicles and picking up used customer used cars and providing customer service. Operating flatbed tow truck in a safety matter and obeying rules of the road while operating company vehicle. Forklift Operator

Nestlé • DeKalb, IL

October 2013 to April 2016

Michael Lomax

+1-773-***-**** / ****************@*****.*** / Chicago, IL 60617 Load and unload products from trailers using forklift, trucks, and other material handling equipment. Transport products to and from warehouse and distribution centers. Deliver products to various units in safely and timely manner sort, pack, wrap, tie, and label products.

Education

CDL A (Commercial Driving Academy)

160 Hours • Joliet, IL

April 2026 to June 2026

Engineering Technology (Second semester)

Northern Illinois University • DeKalb, IL

August 2015 to December 2016

Skills

Languages

English

Load & unload Liftgate Restaurant experience Truck driving Van driver Time management Driver safety training Dealership experience Distribution center Laboratory experience Freight Experience Detailing Microsoft Outlook Computer skills Human resources Payroll Commercial driving GPS devices Straight truck Recruiting Valet Parking Loading Budgeting Guest services Customer communication POS Interviewing English Material handling equipment operation Flatbed Cash handling Team management Materials handling Box truck Semi-truck operation Security Machining Intermodal transportation Management Heavy equipment operation FTP Pallet Jack Automobile transportation Color management Container Truck delivery (delivery method) Limousine Electric pallet jack Microsoft Excel Refrigerated trailer Warehouse experience Packaging Driving In-person customer service Supervising experience Moving Charter bus operation Passenger vehicle Paratransit Tow Truck Customer service Lifting equipment Shuttle driving Delivery driver experience Intermodal driving routes City street navigation Mechanical knowledge Hospitality Basic math Employee orientation Communication skills Forklift Carpentry Refrigerated goods transportation Mobile devices Calipers Organizational skills GPS Air brake Grocery store Heavy lifting Freight CDL A Certifications

Non-CDL Class C

Licenses

Class A

IL • Expires April 2026

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