Operations & Quality Assurance Leader with 10+ Years Experience
Resume:
Spring, TX *****
*******@*****.***
SUMMARY
Results-driven operations and
quality assurance professional with
over 10 years of leadership
experience in high-volume food
service and logistics environments.
Expertise in quality assurance, cost
control, and team development,
with a strong ability to streamline
processes, enhance customer
experience, and exceed
organizational goals.
SKILLS
• Quality assurance
• Inventory management
• Team collaboration
• Customer service
• Data analysis
• Process improvement
Dixie Jones
EXPERIENCE
November 2020 - Current
Quality Assurance Associate Walmart Houston, Texas August 2018 - March 2020
General Manager Cedro Austin, Texas
January 2017 - July 2018
F&B Supervisor Marriot Hotel Houston, Texas
Conducted product inspections to ensure adherence to quality standards.
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Communicated quality concerns and resolutions effectively with management.
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Developed and maintained quality assurance processes, procedures, and standards.
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Ensured strict compliance with safety regulations while performing job duties.
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Operated forklifts for material transportation within warehouse premises.
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• Assisted in inventory management and organization of stock items.
• Collaborated with team members to achieve timely order fulfillment.
• Recorded damaged items and promptly notified supervisors of issues.
• Directed daily operations to ensure efficiency and high-quality service. Implemented strategies to enhance customer satisfaction and retention levels.
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Oversaw budget management and financial reporting for operational accountability.
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Fostered a positive workplace culture through effective leadership and team engagement.
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Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
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Ensured compliance with local health department regulations regarding food safety standards.
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Developed service and sales strategies to improve retention and revenue.
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• Delegated work to staff, setting priorities and goals.
• Supervised daily operations of food and beverage service areas.
• Trained and mentored staff on service standards and procedures.
• Coordinated inventory management for food and beverage supplies.
• Ensured compliance with health and safety regulations in dining areas.
• Communicated effectively with kitchen staff to ensure timely service. Resolved customer complaints and provided exceptional guest experiences.
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Maintained a safe working environment by enforcing sanitation policies and procedures.
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January 2016 - January 2017
Assistant Manager McAllister's Deli Katy, Texas
• Managed daily operations and ensured high-quality customer service.
• Scheduled staff shifts and coordinated team activities for efficiency.
• Trained new employees on menu items and company policies. Oversaw inventory management and maintained stock levels consistently.
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Resolved customer complaints promptly to maintain satisfaction standards.
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Supervised daily operations including scheduling shifts, assigning duties.
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Maintained accurate records of sales transactions using point-of-sale systems.
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Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
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• Assigned work and monitored performance of project personnel. EDUCATION AND TRAINING
Expected in November 2026
Bachelor of Science Business Administration
Southern New Hampshire University, Hooksett, NH
• 2022-2026 - Honor Roll
• 3.96 GPA
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