Customer Service & Tech Support Professional

Swetha Rao Rajulapati

Herriman, Utah 801-***-**** ****************@*****.***

Professional Summary

Dedicated customer service and technical support professional with experience providing phone-based support, troubleshooting customer issues, and delivering high-quality service. Strong communication, problem-solving, and customer relationship skills with the ability to work effectively in fast-paced environments.

Core Skills

Technical Support • Customer Service • Inbound & Outbound Calls • Issue Resolution • Troubleshooting • Data Entry • Microsoft Office • Communication Skills • Time Management • Team Collaboration

Professional Experience

Technical Support Representative Varna Technology, Hyderabad, India 2006 – 2007

• Provided technical support to customers via phone and email.

• Diagnosed and resolved customer issues related to software, hardware, and system access.

• Logged, tracked, and updated support tickets while maintaining accurate customer records.

• Escalated complex technical issues to higher-level support teams when required.

• Guided customers through troubleshooting steps and ensured timely issue resolution.

• Maintained a high level of customer satisfaction through professional and effective communication.

Education

Bachelor's Degree in Urban Planning

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