Remote Customer Support Specialist with Public Health leadership

DR. JACE DAWSON

Email: ********@*****.***

Phone: 323-***-****

Location: Los Angeles, CA 90013

PROFESSIONAL SUMMARY

Doctorate-level Public Health Leader with 8+ years advancing LGBTQIA+ equity through research, program management, and community mobilization. Expertise in multi-program coordination, data systems, and trauma-informed interventions for HIV-affected transitional youth (16-28). Proven success in managing $100k+ budgets, leading 45+ staff, and driving 92% participant retention in NIH-funded studies.

PROFESSIONAL EXPERIENCE

Minority AIDS Project

Los Angeles, CA

Researcher & Outreach Director October 2018 – Present

Lead 5+ concurrent research programs on HIV prevention for transitional youth (16-28), ensuring IRB compliance and data integrity

Recruit 500+ participants annually through community partnerships, achieving 92% retention in longitudinal studies

Design data entry protocols reducing reporting errors by 40% across 3 NIH-funded initiatives

- Manage $350k annual budget and outreach teams across 12 Southern California clinics (contracted)

Samaritan Village New York, NY (Remote)

HR Manager & Part-Time Researcher June 2018 – June 2020

- Directed HR operations for 200+ staff at substance abuse/homelessness nonprofit (renewed 6-month contract 4)

- Co-developed research framework for LGBTQ+ homelessness intervention study

- Ensured 100% compliance with NY labor laws and IRB standards during hybrid role

The Wall Non-Profit Los Angeles, CA

Director of Programs February 2016 – October 2018

- Launched 4 health programs (HIV/Youth/Seniors) serving 1,200+ LGBTQIA+ clients

- Built 15+ partnerships with clinics (e.g., LA LGBT Center) to expand service access

- Trained 20+ new hires in mental health protocols, improving service efficiency by 35%

- Managed P&L, HR compliance, and community event calendars

EDUCATION

-Ph.D. in Human Behavior Studies (2020)

TCOM College Bakersfield, CA

-M.A. in Mental Health Counseling (2012)

The College of New Rochelle New Rochelle, NY

-B.A. in Communications (2006)

New Charter University

SKILLS

- Research REDCap, SPSS, IRB Protocols, Mixed-Methods Design, Participant Recruitment

- Program Management

Budgeting/P&L, Grant Reporting, Partnership Development

- Technical HRIS Systems, Microsoft Project, Excel (Advanced), Data Visualization

- Certifications CITI Program (Human Subjects), Mental Health First Aid

LEADERSHIP & VOLUNTEERING

-Crisis Mentor Rainbow Railroad (2020–Present)

Provide urgent support to LGBTQIA+ asylum seekers facing persecution

- Board Member Neighborhood Council, Los Angeles

- Member American Public Health Association, National LGBTQ Task Force

451 South Main St #323

Los Angeles California

********@*****.***/323-***-****

Hiring Committee

AIDS Healthcare Foundation (AHF)

6255 Sunset Blvd

Hollywood, CA 90028

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