Operations & Front Desk Specialist with Global Experience

MARIA GORETTI GOMES

Mississauga, Ontario

647-***-**** **************@*****.***

LinkedIn: ca.linkedin.com/pub/gorretti-gomes/53/441/873

PROFESSIONAL SUMMARY

Dedicated and highly organized administrative and operations professional with extensive experience in reception, facilities administration, office services, vendor management, and garment merchandising. Proven ability to manage front-office operations, coordinate cross-functional activities, oversee inventory and procurement processes, and maintain strong relationships with internal stakeholders and external vendors. Recognized for exceptional customer service, attention to detail, problem-solving abilities, and a commitment to operational excellence.

CORE COMPETENCIES

Reception & Front Desk Management +Facilities & Office Administration

Vendor & Contract Management

Meeting & Event Coordination

Inventory & Asset Management

Health & Safety Compliance

Mailroom & Courier Operations

Accounts Payable & Accounts Receivable Support

Customer Service Excellence

Microsoft Office Suite +Google Workspace +Axiom, Jira & Concur

Multi-line Phone Systems

Problem Solving & Conflict Resolution-Team Collaboration & Communication

PROFESSIONAL EXPERIENCE

Pelmorex Corp., Oakville, ON

Receptionist / Facilities Administrator (Director of First Impressions)

January 2020 – Present

Serve as the first point of contact for visitors, employees, and vendors, delivering exceptional customer service and maintaining professional front desk operations.

Coordinate meeting room bookings, catering arrangements, and boardroom readiness for corporate meetings and events.

Manage incoming and outgoing mail, courier services, office supplies, and equipment logistics.

Maintain PPE inventory, building key records, and Safety Data Sheet documentation.

Process Accounts Receivable cheque deposits using TD remote deposit scanner and support Accounts Payable invoice processing.

Create and manage service requests and requisition tickets through Jira.

Generate monthly operational reports utilizing Axiom, Jira, and telecommunications data.

Administer employee access cards and building security permissions through the Axiom system.

Process corporate Visa expense statements using Concur.

Support onboarding activities by issuing access cards and coordinating facility access for new employees.

Review vendor agreements and assist with contract renewals and pricing negotiations.

Utilize Microsoft Office and Google Workspace to prepare reports, presentations, and documentation.

Compass Group Canada Ltd., Mississauga, ON

Office Services Receptionist & Administrator

November 2009 – May 2016

Managed a busy corporate reception area, ensuring a welcoming and professional environment.

Handled multi-line telephone systems, visitor management, and executive support functions.

Coordinated domestic and international travel arrangements and maintained office databases.

Managed incoming and outgoing mail, courier services, and mailroom operations.

Processed expense reports through Orbit and supported finance-related administrative activities.

Assisted with office services, event planning, employee engagement initiatives, and Health & Safety programs.

Scheduled meetings, coordinated catering, and maintained boardroom readiness and supply inventory.

Contributed to office efficiency through strong organizational and administrative support.

SRG Trading Company LLC, United Arab Emirates

Senior Merchandiser

1988 – 2006

Managed end-to-end garment merchandising, sourcing, product development, and production activities.

Sourced fabrics, trims, accessories, and packaging materials from domestic and international suppliers.

Interpreted design specifications and collaborated with buyers to develop new garment styles.

Coordinated offshore manufacturing operations to ensure quality, compliance, and timely delivery.

Built and maintained strong buyer-vendor relationships across global markets.

Conducted overseas supplier visits, factory inspections, and quality assurance audits.

Negotiated pricing, delivery schedules, and supplier agreements to achieve cost and quality objectives.

Oversaw purchasing, production planning, and distribution processes.

EDUCATION

Bachelor of Arts-History Major

VOLUNTEER EXPERIENCE

Knights of Columbus and Community

2007 – Present

Assist with planning, organizing, and executing charitable fundraising events and community initiatives.

Support council activities and community outreach programs.

Collaborate with volunteers and leadership teams to ensure successful event execution.

Community & Ministry Service

Actively volunteer with charitable and faith-based organizations supporting community outreach and service initiatives.

Participate in fundraising, event coordination, and volunteer support activities.

ADDITIONAL QUALIFICATIONS

Excellent interpersonal and communication skills

Strong organizational and time-management abilities

Detail-oriented and highly dependable

Quick learner with adaptability to new technologies and processes

Proven ability to manage multiple priorities in fast-paced environments

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