Customer Service & Administrative Professional with Insurance Focus

DEMARIO BECKFORD

Somerset District, Mandeville P.O., Manchester

876-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced customer service, administrative, and insurance professional with over five years of experience supporting clients, managing office operations, and providing exceptional customer service. Strong communication, organizational, and problem-solving skills with a proven ability to build client relationships and work effectively in team environments.

CORE COMPETENCIES

Customer Service Excellence • Insurance Sales • Office Administration • Client Relations • Data Entry & Record Management • Microsoft Office Suite • Communication Skills • Time Management • Problem Solving

PROFESSIONAL EXPERIENCE

Sales Representative Orion Insurance Brokers October 2025 – Present

- Explain insurance policies and coverage options clearly to clients.

- Follow up on leads and maintain client relationships.

- Recommend suitable insurance products based on customer needs.

Customer Service Representative Sagicor Life April 2023 – December 2024

- Resolved customer inquiries and complaints via telephone.

- Assisted customers with account updates, cancellations, and service requests.

- Delivered professional and efficient customer support.

Secretary Sagicor Life Jamaica May 2022 – April 2023

- Managed administrative duties and maintained office records.

- Scheduled appointments and coordinated office communications.

- Supported daily operations to ensure efficient workflow.

Receptionist Mandeville Comprehensive Clinic November 2020 – October 2021

- Scheduled patient appointments and managed incoming calls.

- Assisted visitors and maintained accurate records.

- Conducted stock-taking and inventory monitoring.

Filing Assistant National Water Commission December 2019

- Organized and maintained physical and electronic filing systems.

- Ensured accurate record keeping and document retrieval.

Customer Assistant E-Store Jamaica July 2017 – January 2020

- Assisted customers with product inquiries and purchases.

- Maintained excellent customer service standards.

- Supported daily retail operations.

EDUCATION & CERTIFICATIONS

Insurance Institute – Certified in Ordinary Long-Term Insurance

HEART/NSTA Trust (2021–2022) – Certificate in Administrative Assistant and Diploma in Business Administration (Secretarial Skills)

May Day High School (2015–2020) – CXC and City & Guilds

TECHNICAL SKILLS

Microsoft Word • Microsoft Excel • Microsoft PowerPoint

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