Operations & Compliance Professional with Cross-Functional Expertise

Raven A. Chapman

Maryland 443-***-**** ***.*******@*****.*** LinkedIn

PROFILE

The résumé I am enclosing provides insight into the foundation of my professional experience. I am particularly interested in roles where my background and education would allow me to make a meaningful contribution. I have built my career at the intersection of processes, people, and systems, helping organizations drive operational success, ensure compliance, and improve efficiency. My experience spans public utilities, public health, and finance, where I partnered cross-functionally with leadership to support initiatives from concept to impact. I have acquired a wide range of skills that are valuable in many capacities, and I believe my past success stems from my ability to work well under pressure and maintain a high level of personal motivation. PROFESSIONAL EXPERIENCE

Administrative Assistant Washington Suburban Sanitary Commission Department of Construction Management and Engineer Services Contractor August 2025 - Present

● Provide day to day program and operational support for capital infrastructure initiatives, coordinating documentation, schedules, system access, and communication across internal teams, subcontractors, and vendors to ensure smooth project execution.

● Reconcile and track $500K+ in monthly billing and payment activity, managing invoices, monitoring discrepancies, and ensuring accurate, timely processing and financial reporting across projects and vendors.

● Perform quality assurance and data review of subcontractor activity and inspection contracts, analyzing monthly trends to support funding decisions and operational planning.

● Partner cross functionally with Procurement Specialists and Depot Managers to support execution of capital projects, including auditing five years of inactive project codes and driving measurable outreach improvements across all depots.

● Develop, update, and administer mandatory safety and security training for WSSC employees, ensuring staff readiness and consistent implementation across facilities and critical infrastructure.

● Serve as the primary point of contact for vendors and internal stakeholders, resolving payment related issues and providing timely account updates across multiple sub accounts.

● Prepare, edit, and maintain standard operating procedures (SOPs), templates, work instructions, and checklists to support standardized operations and audit readiness.

● Administer DocuSign workflows and document management processes to support efficiency, compliance, and structured record keeping.

● Prepare meeting materials, track action items, and support project coordination and follow up activities to maintain momentum and alignment across teams. Business Analyst Maryland Department Health Maryland Office of Health Care Financing / Office of Innovation, Research, and Development Contractor March 2023 – May 2024

● Supported high priority procurement and provider enrollment operations by conducting research, reviewing technical requirements, and coordinating with internal teams to ensure state health policies remain compliant with CMS guidelines.

● Coordinated end to end documentation reviews, audits, and compliance materials to support Medicaid program initiatives, ensuring accuracy, readiness, and adherence to regulatory standards.

● Supported procurement activities by organizing RFP materials, tracking vendor submissions, and coordinating evaluation processes with finance and program leadership to drive well informed purchasing decisions.

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● Leveraged multiple state systems (ePREP, MMIS, Access) to perform advanced data mining and multi system documentation input, maintaining high quality provider records essential for delivering medical services across the State of Maryland.

● Conducted quality control reviews and performance analysis to ensure provider satisfaction and contractual performance guarantees were consistently met or exceeded, including daily systems and analytics testing for new ePREP and HealthTrack enrollment phases. Client Onboarding Regulatory Systems Analyst Morgan Stanley Contractor January 2022 - April 2023

● Identifying and mitigating operational risk while ensuring continued compliance with global regulatory requirements.

● Prepared detailed reports and audit materials with strict attention to accuracy.

● Partnered with business units and technology to deliver exceptional service to our clients in the areas of trade capture, clearance and settlement, account opening, cash management, billing, tax reporting and fraud monitoring.

● Trained team members on workflows, improving administrative efficiency and consistency. Client Onboarding Analyst Brown Advisory Contractor October 2021 - December 2021

● Reorganized year-end projects, closing onboarding gaps for clients (private and institutional).

● Supported internal operational groups and Fund Managers for policy and system compliance.

● Maintained communication with internal teams and external custodians to ensure account readiness

● Partnered with external custodian partners for account opening, funding, and maintenance. Completed due diligence-related audits and yearly reports Administrative Assistant Maxim Healthcare Intern April 2021 - August 2021

● Coordinated domestic and international travel arrangements for executives and corporate leadership

● Managed calendars, scheduled meetings, prepared agendas, and captured meeting minutes

● Supported event planning and maintained team calendars to ensure alignment across departments

● Processed invoices and provided general administrative support as needed EDUCATION

Bachelor of Science, Strategic Communication Morgan State University CERTIFICATION

Certified Scrum Product Owner Scrum Alliance

Self-Directed Coursework: AI Governance (Cohort 2), LinkedIn Learnings, Coursera Coursework: Excel Learnings

SKILLS

• Budget Tracking & Expense Reporting • Vendor & Stakeholder Coordination • Agile Workflows & Project Support • Customer Service & Issue Resolution • Documentation & Process Improvement • Outreach & Event Logistics

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