Warehouse Operations & Customer Service Leader

Marjorie VanHorn

**** ******** **** **** #***

Willis, Texas 77318

281-***-****

Kroger Company Customer Service Manager

Houston, Texas (various locations)

January 2013- Present

Ensured superior customer service experiences by customer concerns

Demonstrating empathy and resolving problems on the spot

Inventory clerk, counting merchandise daily for record keeping

Scheduling, payroll.

Overseeing 50+ employees

NFI Logistics, Warehouse Operations Supervisor

Baytown, Texas

May 2022- February 2024

Shipping and receiving, data entry.

Microsoft, google docs, AS400 software.

Inventory control and cycle counting

Team leadership and training.

Warehouse safety Compliance.

Forklift/Equipment

Order fulfillment and accuracy

Job duties/experience

Supervised daily shipping and receiving operations to ensure timely and accurate order processing.

Led and trained warehouse associates to maintain productivity.

Monitored inventory levels.

Resolved shipment discrepancies and customer concerns

Ensured accurate documentation and record keeping for shipments and inventory

Contact this candidate