Detail-Oriented Workers Comp & Collections Specialist

Jeanette Meza

Long Beach, Los Angeles County, CA

619-***-**** *************@*****.***

LinkedIn: https://www.linkedin.com/in/jeanette-meza/ Professional Summary

Detail-oriented professional with extensive experience in order entry, customer service, and collections, with a strong focus on workers’ compensation cases. Recognized for maintaining 99%+ accuracy in documentation, resolving client issues with professionalism, and driving timely collections. Skilled in streamlining workflows, collaborating across teams, and ensuring compliance while delivering excellent service. Open to opportunities to further develop skills and contribute to organizational success.

Core Skills

• Order Management & Documentation Accuracy

• Workers’ Compensation Processes

• Collections & Account Follow-Up

• Customer Service & Client Retention

• Communication & Problem Solving

• Team Collaboration & Workflow Improvement

• Organization & Multitasking

Professional Experience

Operations Incharge

Replica LLC – Los Angeles County, CA Nov 2023 – Present

• Manage all workers’ compensation order entry, collections, and customer service functions.

• Oversee end-to-end case handling, ensuring accuracy, compliance, and timely follow-up.

• Serve as primary liaison between clients and internal teams, providing professional and reliable support.

• Streamlined order entry and documentation processes to improve workflow efficiency.

• Successfully balance high-volume tasks while maintaining strong client satisfaction. Medical Collections Specialist

Doctor Management Services – Los Angeles County, CA Jul 2022 – Oct 2023

• Performed account follow-up and collections for workers’ compensation cases.

• Negotiated payment resolutions with professionalism, accelerating recovery timelines.

• Partnered with billing teams to resolve disputes and maintain compliance.

• Consistently exceeded monthly recovery goals through persistence and clear communication.

Customer Support Specialist

Fit Solutions LLC – Los Angeles County, CA Mar 2021 – Jun 2022

• Delivered customer support by resolving inquiries, documenting cases, and ensuring satisfaction.

• Processed and verified orders with 99%+ accuracy.

• Built strong client relationships through active listening and responsiveness.

• Collaborated with cross-functional teams to enhance order management efficiency. Education

General Educational Development (GED)

Completed: 2005

Additional Information

Languages: English (Fluent), Spanish (Fluent)

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