Administrative & Security Operations Specialist

TANISHIA WILLIAMS

Washington, DC ***** 202-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Administrative and personnel security professional with experience supporting DoD, DOJ, Peace Corps, passport operations, executive leadership, records management, training coordination, data integrity, customer service, and front-office mission support. Skilled in coordinating schedules, preparing reports, tracking deadlines, managing records, supporting onboarding, resolving system issues, and maintaining compliance with federal policies and security requirements.

CORE COMPETENCIES

• Executive & Administrative Support

• DoD Records Management

• Personnel Security Support

• JSTARS / PIPS-CVS

• ServiceNow / NetPlus

• Microsoft 365 / SharePoint / Teams

• TDIS / CSM

• Data Entry & Reporting

• Scheduling & Meeting Coordination

• Background Investigations Support

• Training Coordination / LMS

• Customer Service & Stakeholder Support

• SF-182 Support

• CUI / OPSEC Awareness

• Operational Efficiency & Safety

PROFESSIONAL EXPERIENCE

Administrative Assistant Pentagon Force Protection Agency Falls Church, VA

November 2024 - Present

• Independently manage TD records, including identifying, purging, scanning, and preparing outdated records for authorized destruction.

• Build daily briefing book materials and support executive-level tracking of deadlines, commitments, and deliverables.

• Serve as point of contact for TD Burn Bag management, 6th-floor conference room/classroom scheduling, and classroom computer updates.

• Support no-cost SF-182 processing and assemble new-hire packets for PPD recruits during New Employee Orientation (NEO).

• Coordinate with alternates during absences to maintain continuity of scheduling and front-office support operations.

Junior Analyst / Administrative Specialist Camero Consulting Group - Peace Corps Washington, DC

November 2023 - November 2024

• Provided administrative and analytical support to senior analysts and department professionals.

• Generated monthly forecasting information and supported executive reporting requirements.

• Monitored financial discrepancies, performed calculations, and supported statistical analysis to improve reporting accuracy.

• Developed Excel-based tracking and financial models to support budgeting, forecasting, and resource planning.

Security Clerk (Contract) Department of Justice Washington, DC

March 2023 - November 2023

• Updated and reconciled personnel security data in the Justice Security Tracking Adjudication Record System (JSTARS).

• Ran reports supporting personnel security operations and drafted memoranda and email correspondence for data clean-up actions.

• Submitted daily extract files to OPM PIPS/CVS and corrected discrepancies from returned error reports.

• Reviewed monthly organizational reports for data integrity and assisted with reconciliation requirements.

Help Desk Operator II All Native Group Washington, DC

September 2021 - March 2023

• Diagnosed and resolved hardware, software, operating system, and application incidents using NetPlus and ServiceNow.

• Supported users with logged IT-related incidents and provided timely troubleshooting across Windows, Linux, and Mac environments.

• Assisted with audit coordination, budget reviews, and analysis using internal and external accounting and financial systems.

Support Associate IV Washington Passport Agency - CGI Federal Washington, DC

November 2019 - September 2021

• Supported government personnel with inquiries from Congress, Headquarters, the White House, and other government agencies.

• Reviewed passport products against system data for completeness, accuracy, and compliance with laws, regulations, and procedures.

• Interfaced with applicants at agency information and will-call counters and updated appropriate TDIS screens.

• Generated Information Request Letters and emails requesting additional documentation from passport applicants.

• Communicated with stakeholders including Congressional offices, USPS, Lockbox, community organizations, and government agencies.

Customer Service Representative DC Lottery Washington, DC

May 2016 - November 2019

• Provided primary customer support to internal and external customers while handling inquiries, suggestions, and service concerns.

• Educated customers on billing, payment processing, reward options, and support policies.

• Implemented customer service training processes and helped develop policies and procedures to exceed service standards.

• Tracked customer service cases and updated service software with accurate customer information.

CERTIFICATIONS & TRAINING

• CY2024 Records Management Training for Everyone

• FY2025 OSD/WHS Initial Privacy Act Training

• Cyber Awareness Challenge 2025

• FY2025 CDSE DoD Mandatory Controlled Unclassified Information (CUI)

• FY2025 CDSE Insider Threat Awareness Training

• FY25 OSD CDSE Counterintelligence Awareness & Reporting

• FY2025 CDSE Unauthorized Disclosure of Classified Information and CUI

• FY2025 CDSE OPSEC Training

• iCompass LMS Administrator / Training Coordinator Training

• Avery Practical Skill: Giving Good Instructions

ACCOMPLISHMENTS

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Supervised a team of 3 staff members.

• Received two Certificates of Appreciation.

• Supported reports, records, security operations, onboarding, and executive administrative processes across federal environments.

EDUCATION

Human Resources Institute Oxon Hill, MD

Human Resources Coursework Expected June 2025

MedTech College Washington, DC

Associate Medical Assistant November 2015

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