Victims Services Case Manager and Advocate

Kerri A. Mayo

*** ***** ******, ***# **, New York, N.Y 10037

347-***-****, *****.********@*****.***

Summary: Passionate and talented case manager with over 7 years’ experience working in the nonprofit sector with highly vulnerable populations. Documented success working with crime victims and OVS at several agencies. Servicing varied populations’ impacted with trauma, domestic violence and sexual assault. Strong organizational and communication skills utilized to aid, assist and enable efficient operation of any program and diverse teams.

Children’s Aid Society; Next Generation Center Bronx, NY Victims Services Case Manager 2016-present

● Provide case management services to clients who are victims of violent crimes.

● Manage all OVS claim submissions and supporting paperwork and files for OVS grant reporting purposes.

● Provide counseling and supportive services to crime victims and their families

● Provide advocacy for clients and assist with obtaining or filing police reports

● Provide advocacy for clients and accompany to meet with law enforcement, legal representation, outside agencies, other victims services

● Provide emergency financial assistance through NY Times Neediest Grants Program

● Maintain current case files and notes

● Conduct outreach within the community to create productive client benefiting relationships

● Create and implement informational outreach programming for interagency referrals and awareness of programming

● Participated in weekly staff meetings, supervision and program meetings Project Renewal; Clinton Residence NY, NY

Case Aide 2012-2016

● Supervised residents during social and recreational activities

● Provided peer support and counseling

● Conducted room inspections

● Provided ongoing assessment and feedback regarding residents ADL skills

● Worked closely with other staff to empower residents to meet their goals New York City Police Department Manhattan, NY

NYPD (32 Precinct) 2006-2010

● Beat Walker

● Patrol Police Officer

● Worked as part of the Domestic Violence Unit

● Anti-Crime Unit

Education:

Bachelors in Sociology/Early Childhood Lehman College, Bronx NY Associates Degree LaGuardia Comm. College,

Queens, NY

Certifications:

First Aid/CPR,Mental Health First Aid; Adults & Adolescents, Conflict Resolution, Restorative Practices Nonviolent Crisis Intervention, Counter Terrorism Training from NYPD

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