Product Manager - VFD Solutions Expert
Resume:
Victor Hofmann
Product Manager - LSIS USA, Inc
Harvard, IL 60033
*********@*****.***
Professional Summary
Experienced engineer providing pre and post-sales technical/application support and marketing assistance to key distributors and company personnel, with a focus on strategic company product line VFDs. Work Experience
Product Manager
LSIS USA, Inc
2017 to Present
Description of duties
• Provide company product & solution configuration recommendation for key distributors.
• Serve as the escalated technical resource (subject matter expert
[SME]) to assigned distributors.
Research and provide engineering and marketing
documentation & tools from the company "knowledge base" library.
• Provide feedback in effort to develop technical/application notes, quick start guides, and other technical marketing materials where applicable.
• Maintain current knowledge of new products and applications, through self-study, and hands-on testing of demo units.
• Provide technical product and solution configuration to distributor Application Engineers.
• Participate in product introduction activities.
• Create Marketing collateral such as Success Stories and Case Studies based on regional customer requirements and successes.
• Work with company Product Marketing to request product enhancements based on technical comparison with our competitors, and industry requirements.
• Communicate with Product Marketing to maintain knowledge of product release schedules and provide input on development for products and solutions necessary to capture additional
market share.
Application Engineer
Automated Drive Systems, LLC
2014 to 2017
Senior Level 2 Technical Support Engineer
Yaskawa Electric America Inc
1998 to 2014
Description of duties
• Interface with end-users, distributors and authorized service centers pertaining to application assistance, installation, programming and diagnostic troubleshooting of PWM AC inverter drives
• Maintain after-hours support assistance via pager
• Technical support back-up for Applications Engineers
• Diagnose and initiate warranty return and replacement of malfunctioning equipment
• Coordinate warranty service calls referencing unit location and product specifications
• Certified Drives Product Specialist
• Knowledge Base Engineer
• Critical incident resolution based upon custom analytics of time and number of CRM incident interactions
• Chair person of technical round table discussions
• Drives Level 2 Escalation via CRM Incident Assignment
• Drives Level 2 Inbox Support
• Technical Presentation to primary OEM accounts
• FAQ Database management
• Technical instructor for internal and external customer base via the needs of the training department
Yaskawa Electric America Inc.
Repair Technician A
Descriptions of duties
• Analyze, troubleshoot, repair and resolve technical problems on equipment and/or circuit boards to component level
-Perform modifications and ECO changes to parts and equipment.
-Detect and/or initialize changes or errors in defective assemblies and document such findings.
-Prepare diagnostic quotes or estimates on repairs based upon established guidelines.
-Assist manufacturing and repair QA staff on technical matters.
-Contribute to overall training and support level of Repair Department.
Yaskawa Electric America Inc.
Product Training Engineer (Level C)
Descriptions of duties
• Technical understanding of the products and applications
-Becoming thoroughly proficient in newly released
products, performance and methods of operation.
-Performing the on-going task of becoming familiar with basic products applications and also motor theory.
• Training session development
-Becoming thoroughly familiar with the training session design sequence
-Researching and documenting topics for training sessions.
-Working on personnel computers or with Communications Dept. to formalize training documents.
-Completely "debugging" training documents and sessions with other engineers.
-Creating overheads, floppy disks, and manuals of training documents for central training files.
-Continuously updating and improving existing training documents/sessions.
-Distributing training documents and sessions as required.
• Training Sessions
-Conducting training sessions in house and at customer's facility (45 % travel)
-Working on the ability to answer impromptu questions pertaining to the product and its applications. Doing research to find the answers to questions unknown.
-Organizing training sessions, including;
-a.) Lunch, transportation and hospitality organization.
-b.) Demo unit set up and shipping. (If required)
-c.) Generating handouts and manuals and shipping. (If required)
-d.) Scheduling classrooms when training in house.
• Associate Training duties
-Conducting training sessions for YEA associates.
-Taking part and monitoring his/her own personnel
development in the associate training program.
-Continuously updating and improving existing new
associate training programs.
• Technical Publications/Library
-Organize and maintain YEA engineering library.
• Research and reporting responsibilities
-Complete special research projects as assigned.
-Develop and maintain expertise in particular
industry/application, including perusing through related magazines, participating in related field service and start-up trips, joining industry related organizations, attending seminars, and targeting potential customers.
• Technical Support Back-up for the Applications Engineers
- With the assistance of an applications engineer, provide the following;
-a.) Answer product and application questions.
-b.) Provide inside and outside sales support.
-c.) Provide hands-on assistance for equipment start-up.
-d.) Diagnose and repair electrical equipment on customer's site.
Education
Electronic Engineering Technology (Bachelor's)
Cleveland Institute of Electronics
May 2008
Mechanical Engineering
College of Lake County-Grayslake, IL
January 1997 to September 2000
Lane Technical High School-Chicago, IL
June 1991
Bachelor's degree
Associate's degree
Electrical Engineering Technology (Associates Degree) Cleveland Institute of Electronics
Skills
Problem-solving Territory sales Soldering Teamwork Interpersonal skills Territory management EMI/EMC testing Typing Electrical safety procedures Systems & applications support Attention to detail Field sales Soldering tools Account management Electrical compliance testing Data collection HVAC sales Customer relationship management (CRM) systems (technically supported) Microsoft Office Product Development Customer relationship management Product Management
Additional Information
Activities/Achievements
· Core SAP/CRM Implementation Business Team – 10/05 to present
· Practical Management Incorporated Certified Technical Instructor
· Illinois State Scholar
· Recipient of the American Legion Academic Award
· Research and design of Prototype Residential Housing
· Interest in Visual Animation/Full Motion Robotics
· Prototype Manufacturing of CNC Milling Machines and Stepper Controlled Lathes
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