Customer-Focused Service Professional with CRM Experience

Monika Sakardi

Miami, Fl ***** 786-***-**** ************@*****.***

SKILLS

Problem-Solving

Customer Service

Documentation and Reporting

Verbal and written Communication

First Aid/CPR

Time Management

Organizational skills

Documenting information

Customer needs determination

Ensuring customer satisfaction

Service support

Information documentation

PROFESSIONAL SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for strong interpersonal skills and to develop loyal customer relationships.

WORK HISTORY

AGENT GUEST PORT SERVICES 03/2024 to CURRENT

MLS BC Cruises Miami, FL

Informed clients of policies and procedures.

Greeted guests upon arrival and offered assistance.

Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Streamlined check-in processes for increased efficiency and reduced wait times.

Leveraged CRM software to track client interactions and identify sales opportunities.

Managing client documents and recording their payment preferences, whether by cash or credit card, in their files.

DRIVER 07/2020 to 03/2024

Uber Miami, USA

Delivered goods and services to customers on time and in excellent condition

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure

Utilized GPS to optimize routes and continuously meet estimated delivery times

CUSTOMER SERVICE REPRESENTATIVE 10/2018 to 03/2020

Wifi Wiseguys Miami, USA

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

Demonstrated excellent communication skills in resolving product and consumer complaints

Developed strong customer relationships to encourage repeat business

De-escalated problematic customer concerns, maintaining calm, friendly demeanor

CREW MEMBER 03/2017 to 08/2018

Mauro Gelato Miami, USA

Kept restaurant lobby, front counter and restrooms neat and clean throughout shift

Wiped down tables and equipment and refilled stock

Served food quickly for positive guest experiences

Interacted pleasantly with guests to deliver quality customer service

PERSONAL HOUSEKEEPER 04/2014 to 04/2017

Schultz Family Miami, USA

Prepare and maintain records of clients, reporting changes in client condition to the nurse

Provided companionship during periods of incapacitation, convalescence, personal care

Vacuumed floors and dusted furniture to maintain organized, professional appearance

LANGUAGES

English

Full Professional

Hungarian

Native or Bilingual

Italian

Full Professional

Spanish

Limited Working

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M

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