Program & Operations Leader with Impactful Coordination

Mariam Abdou

Gaithersburg, Maryland ****************@*****.***

www.linkedin.com/in/mariam-abdou

PROJECT COORDINATOR PROGRAM & OPERATIONS LEAD

PROFESSIONAL SUMMARY

Project and program coordination professional with experience leading large-scale events (200–400+ participants), recurring community programs, and business operations. Skilled in scheduling, logistics, stakeholder coordination, and workflow management across nonprofit, healthcare, and business environments. Proven ability to manage multiple priorities and deliver structured programs from planning through execution.CORE SKILLS

Project Coordination Program Management Event Planning Operations Management Scheduling & Logistics Stakeholder Management Workflow Coordination Data Tracking Customer Communication

Microsoft Excel Google Workspace Shopify WordPress Wix HubSpot

Bilingual: English, HausaPROFESSIONAL EXPERIENCE

Chimmy Q Care — Founder & Operations Manager 2017–Present

●Manage end-to-end business operations including marketing, inventory, customer experience, and workflow systems

●Execute digital marketing campaigns across social media and email platforms

●Oversee order fulfillment, customer communication, and operational processes

●Analyze performance data to improve efficiency and business outcomes

CVS Health — Pharmacy Technician 2015–2025

●Process 150+ prescriptions daily in a high-volume healthcare environment

●Coordinate communication between patients, pharmacists, and insurance providers

●Ensure accuracy and compliance in medical and insurance data handling

●Support workflow efficiency and customer service operations

Small Business Daycare — Assistant Director 2018–2023

●Managed scheduling, enrollment, staffing coordination, and daily operations

●Developed structured programming and activity plans

●Maintained communication with parents and staff to ensure smooth operations

PROJECT & PROGRAM LEADERSHIP

DC MIST — Program Lead 2022–Present

●Lead planning and execution of 3-day regional program serving 200–400+ participants

●Manage scheduling, logistics, volunteers, and cross-functional coordination

●Oversee 30+ competition categories and structured program operations

DMV Sisterhood — Event Coordinator 2022–Present

●Lead annual conference serving 300–400 attendees from planning to execution

●Manage vendors, registration, scheduling, marketing, and onsite logistics

●Coordinate volunteers and stakeholders for event delivery

Community Programs — Program Leader 2018–Present

●Lead recurring community programs focused on engagement and education

●Coordinate volunteers, scheduling, and communication across stakeholders

EDUCATION

Bachelor of Science in Psychology — UMGC 2024

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