Project & Administration Specialist Resume Title

Madiha Farooqui

Email: *************@*****.*** Mobile: + (1-437-***-**** LinkedIn

Customer-focused and detail-oriented Administration & Project Support Professional with strong experience in customer service, project coordination, and program support across corporate, municipal, and childcare environments. Skilled in providing reception and membership services, financial reporting, and records management while ensuring compliance with policies and procedures. Adept at de-escalating situations with professionalism, troubleshooting systems, and delivering exceptional service to diverse communities. Work Experience

Assistant to Program Manager (TDSB-Funded / AQI-Aligned Ontario Daycare) Toronto Apr – Sept 2025

• Supported program coordination and administration under Child Care and Early Years Act (CCEYA) and AQI standards, ensuring compliance with TDSB funding requirements.

• Assisted with registrations, fee collection, and membership records, maintaining confidentiality and accuracy.

• Provided front-line customer service to families, responding to inquiries, resolving concerns, and escalating issues to management where necessary.

• Handled scheduling, communication, and documentation across staff and families, supporting smooth program operations.

• Prepared reports, tracked attendance, and maintained detailed records for compliance and quality audits. Project Specialist — FGF Brands, North York Aug 2024 – April 2025

• Spearheaded growth initiatives by driving IT transformation projects using Agile and Waterfall methodologies, including the implementation of SAP Integrated Business Planning (SAP IBP) aligned with project strategic objectives.

• Collaborated with cross-functional teams to streamline processes and integrate best practices from the Software Development Life Cycle (SDLC), fostering a culture of teamwork and improving project delivery timelines.

• Utilized strong communication skills to lead project management efforts, facilitating alignment across stakeholders and reducing project delays by 25%.

• Conducted comprehensive post-project reviews, utilizing Agile retrospectives and Waterfall phase assessments to drive continuous improvements in project management methodologies and enhance performance metrics. Admin Assistant — Digital Commerce Lab Jan 2024 – Jul 2024

• Supported CRM project planning and scheduling by providing detailed documentation and assisting with the mobilization process.

• Tracked and managed project timelines and resources to ensure all deliveries were made on time, improving project completion by 20%.

• Collaborated with cross-functional teams to troubleshoot on-site issues, ensuring any delays were communicated to the Project Manager and resolved promptly.

• Assisted in developing and reviewing project cost estimates and quotations for budgeting purposes, helping reduce project expenses by 10%.

• Ensured accurate project documentation was maintained, improving reporting efficiency and project transparency by 25%. Marketing Services Specialist — Colgate Palmolive Oct 2022 – Dec 2023

• Managed multiple short-term projects concurrently, ensuring timely completion and adherence to project scope and budget.

• Coordinated with internal teams to prepare the required documentation and schedules, ensuring smooth project execution and stakeholder satisfaction.

• Assisted in the development of cost estimates and project quotations, reducing budget discrepancies by 15%.

• Supported troubleshooting and problem-solving during the project lifecycle, ensuring issues were quickly addressed to maintain project flow.

Community Services Project Officer — Wollongong City Council Nov 2021 – Oct 2022

• Managed project documentation, resource allocation, and stakeholder coordination to ensure successful project execution.

• Established governance frameworks, tracked project risks, and collaborated with internal teams to support timely project completion.

• Improved project efficiency by 25% through enhanced documentation management and proactive risk mitigation.

• Provided ongoing communication and regular status updates to key stakeholders and senior management.

• Ensured compliance with project scope, timeline, and quality objectives by coordinating with cross-functional teams.

• Supported vendor management and procurement processes, ensuring successful resource allocation and contract adherence.

Executive Assistant - Special Projects — MSA National Feb 2021 – Jul 2021

• Managed complex administrative tasks while supporting special projects requiring stakeholder coordination and process optimization.

• Established streamlined workflows for document management, vendor coordination, and office operations to enhance efficiency.

• Reduced administrative delays by 20% and improved procurement efficiency through proactive vendor management and order tracking.

• Provided regular project status updates to leadership, ensuring alignment with organizational objectives.

• Assisted in vendor negotiations and contract management, ensuring cost-effective procurement.

• Supported executive-level decision-making by maintaining accurate financial records and reports. Jr. AML Project Manager - Sydney Forex Dec 2020 – Jan 2021

• Coordinated project-related documentation and reporting, ensuring all project deliverables were completed on time and within the specified budget.

• Assisted in troubleshooting compliance-related issues, contributing to project success by maintaining regulatory requirements.

Foreign Projects Lead – SSGCL Jan 2013 – Nov 2019

• Managed large-scale international projects, ensuring adherence to scope, budget, and timeline while coordinating with diverse stakeholders.

• Led cross-functional teams to secure project approvals, manage resources, and maintain compliance with regulatory standards.

• Successfully executed projects within established budgets, improving operational efficiency by 15%.

• Developed and implemented project governance frameworks to support strategic decision-making.

• Monitored project risks and mitigation plans, ensuring proactive issue resolution.

• Managed vendor relationships, procurement processes, and contract negotiations to drive cost savings and operational success.

Education

University of Niagara Falls

Master of Arts in Digital Media and Global Communications July 2027 (On-going) University of Wollongong, Australia July 2021

Master of Business Analytics

Volunteering

TCF, Coordinator and Mentor

Coordinated TCF's educational initiatives across 10 schools, overseeing the enrolment of 500 students annually, ensuring access to quality education for underprivileged communities.

20 students were mentored individually, providing academic guidance and support, resulting in a 70% improvement in their academic performance and grades.

Organized and conducted 10 educational workshops on topics such as study skills and career guidance, reaching out to 200 students and empowering them with valuable knowledge and skills for their future endeavors. Certification

Diploma in Supply Chain Management from PIM – 2015.

Project Management – Accenture - Certificate (Completion: April 2024) Key Skills

Project Management (PMO, SDLC, Implementation Strategy, Change Management)

Certified Scrum Master (CSM) – In Progress: April, 2025

Agile, Scrum, Kanban, Waterfall methodologies

Jira, Confluence, SharePoint, MS Project, Git, CI/CD tools (Spinnaker, Jenkins, GitHub)

Risk Management, Strategic Planning, Business Analysis, Consulting

Strong facilitation, problem-solving, and interpersonal communication skills Professional Development

Attended workshops on project coordination best practices and digital workflow optimization.

Active participant in project management webinars and forums to stay updated on industry trends.

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