Customer Service & Administrative Professional with 15+ Years

April Lee

***********@*****.***

601-***-****

SUMMARY

Highly skilled and interpersonal professional with 15+ years experience providing optimal customer service and administrative support to contribute to operational effectiveness. Expert in sales, data entry, and technology.

SKILLS

• Customer service/sales

• Technical support

• Problem resolution

• Oral/Written Communication

• Data Entry

• Detail-oriented

• Organizational management

• Time management

• Scheduling

• Computer proficiency (Microsoft Word, Excel, Outlook) WORK EXPERIENCE

Loan Quality Control Assistant (Tempstaff)

Hope Federal Credit Union, Jackson, Mississippi

July 2024-Present

• Reviews loan documentation in a timely manner upon receipt

• Confirms automobile and real estate lien perfection/titles, UCC Filings, and Deed of Trust, Collateral Evaluations and Valuations

• Ensures all necessary consumer loans have been properly produced, executed, recorded, and filed

• Verifies quality, completeness, accuracy, and proper storage of all loan documentation including real estate

• Reviews all new consumer loan files and tracks all loan exceptions daily on an on-going basis using loan reporting spreadsheets

• Communicates with lenders to resolve loan error exceptions

• Processes and tracks invoices and payments

Client Support Technician

Division of Medicaid, Jackson, Mississippi

January 2023-May 2024

• Assisted Mississippi residents with applying for new or ongoing coverage for Medicaid benefits to provide access to quality health coverage for vulnerable Mississippians

• Accurately entered client information into the computer system

• Obtained general working knowledge of Medicaid policies and programs

• Answered and addressed clients’ questions and concerns via telephone and in person

• Supported office staff in clerical needs

• Assisted clients with setting up online account access

• Ensured users receive timely support and adequate resolution of technical issues Administrative Assistant

Hospice Ministries, Ridgeland, Mississippi

January 2022-December 2023

• Responsible for admission of hospice patients

• Answered patient inquiries by phone and email in a timely manner

• Ensured accurate completion of all patient admission paperwork

• Scanned patient documentation and receipt of prescriptions to computer database

• Ensured patient confidentiality by securing documentation in accordance with HIPPA regulations

• Assisted family members and visitors in lobby area Administrative Assistant V/Customer Care Specialist Mississippi Department of Transportation, Jackson, Mississippi March 2013-November 2021

• Provided daily professional-level support to personnel

• Maintained files and records and approved requisitions for payment of operating expenses

• Independently executed assigned duties in a confidential manner

• Frequently contacted various public and private groups and officials for the purpose of exchanging information as well as for interpreting rules and regulations

• Provided administrative support to the agency director, including drafting correspondence and assisting with budgeting

• Received and routed all departmental calls to the appropriate contact

• Maintained calendar of events, personal agendas, and travel arrangements for personnel

• Assisted in sales and distributions of DOT maps

• Compiled information for monthly map sales report

• Managed, changed, and updated marketing information on DOT map store website

• Maintained current inventory of all maps and tourism information for the State of Mississippi

EDUCATION

• Callaway High School, Diploma, Jackson, Mississippi

• Career Development Center - Lodging and Hospitality Certification, Jackson, Mississippi

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