Account manager

Chinmay Bhagat

*******.*.******@*****.*** +1-236-***-**** Toronto Permanent Resident G Diver’s License US Visa holder PROFESSIONAL SUMMARY

Strategic Account Manager with 7+ years of experience in SaaS and B2B enterprise environments, specializing in account expansion, pipeline generation, and full-cycle sales. Proven track record of driving revenue growth, managing complex sales cycles, and exceeding targets through upselling and cross-selling within existing customer accounts. Experienced in building executive (C-suite) relationships, executing account plans, and collaborating with cross-functional teams including Solution Consulting, Customer Success, Product, and Operations. Strong expertise in CRM systems, forecasting, and data-driven decision-making.

EDUCATIONAL QUALIFICATION

Masters of Business Administration (MBA)Oct ’19 - Aug ‘21 University Canada West, Vancouver, Canada

PROFESSIONAL EXPERIENCE

● Account Manager-B2B (Enterprise): Pantheon Odyssey Technologies.Jun’22 - Present US & Canada o Owned and managed a portfolio of 8+ enterprise accounts across North America, representing approximately $1.5M+ in annual contract value (ACV)

o Drive 14% year-over-year account growth through upsell, cross-sell, and expansion strategies o Execute full sales cycle including prospecting within existing accounts, pipeline generation, opportunity management, and deal closure o Develop and implement account success plans aligned with customer business goals and long-term growth strategy o Build and maintain strong relationships with C-suite and executive stakeholders, influencing strategic decision-making o Collaborate cross-functionally with Solution Consultants, Customer Success, Product, Engineering, and Operations to deliver tailored solutions

o Maintain accurate CRM data (Salesforce/MS Dynamics) including pipeline tracking, forecasting, and account activity o Leverage data insights to improve forecast accuracy and identify expansion opportunities, contributing to consistent quota attainment (~104% of target)

o Support and lead RFP, RFI, RFQ processes for enterprise deals

● Workforce Development Specialist (WDS): JVS Toronto Dec’21 - May ‘22 ON, Canada o Managed a portfolio of 30+ employer relationships, generating new partnership opportunities and improving engagement o Utilized Salesforce CRM to track pipeline activity and improve outreach effectiveness o Advised organizations on workforce strategies, aligning solutions to hiring and retention goals o Coordinated hiring events and initiatives, increasing employer participation and candidate placements

● Assistant Director of Admissions (ADOA): CDI College Online Division Jul ’21 - Dec ‘21 BC, Canada o Managed full-cycle sales process, consistently achieving 100%+ of enrollment targets o Conducted needs assessments and delivered tailored program recommendations o Tracked pipeline and conversion metrics through CRM systems to optimize performance o Collaborated cross-functionally to enhance student experience and enrollment outcomes

● Client Relations Manager (CRM): BSA Group May ’17 - Aug ‘19 India o Managed key international client accounts, contributing to high retention rates (~90%+) o Led onboarding and implementation for new clients, ensuring strong product adoption o Identified and executed account expansion opportunities, increasing service utilization o Built relationships with executive stakeholders across multiple regions o Resolved complex client issues and improved satisfaction through proactive engagement

● Customer Acquisition Specialist (CAS) B2B: OYO Hotels May ’15 - April ‘17, India o Acquired and onboarded 150+ SMB clients, contributing to rapid market expansion o Generated pipeline through outbound prospecting and discovery calls o Collaborated with account management teams to support retention and growth o Contributed to revenue growth through new business acquisition and territory expansion MANAGEMENT SKILLS

● • Strategic Account Management • Enterprise Sales • SaaS Sales • Pipeline Generation • Sales Cycle • Forecasting & Revenue Planning

• CRM Management • Account Expansion (Upsell / Cross-sell) • Customer Success • Stakeholder Management • C-Suite Engagement

• Cross-functional Collaboration • Solution Selling • Negotiation & Closing AI & Automation (Business Applications)

● Generative AI for Sales & Account Management (prospecting, email personalization, client insights)

● Prompt Engineering for business workflows and automation

● AI-assisted data analysis and reporting for customer insights

● Tools: ChatGPT, Notion AI

Collaboration Tools: Slack • Microsoft Teams • Google Workspace • SharePoint

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