Remote Chat Support Specialist with Technical Expertise

GEORGE P. CORTEZ

Irvine, CA ***** 657-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented technician with 15+ years of experience in technical support, electronics assembly, hardware troubleshooting, quality assurance, and warehouse logistics. U.S. Army veteran skilled in troubleshooting, inventory management, and delivering reliable results in fast-paced military, manufacturing, and fulfillment environments.

CORE COMPETENCIES

Technical Support & Troubleshooting (Tier-2) • Electronics Assembly, Testing & Repair (UPS, Batteries, PCs, Peripherals) • Warehouse Operations (Picking, Packing, Shipping, Inventory, Cycle Counts) • Quality Assurance & Product Inspection • RMA/Warranty Processing • Technical Documentation • Computer Repair, Hard Drive Imaging & Networking (A+ Certified) • SAP & ERMS Systems

PROFESSIONAL EXPERIENCE

Bluecrew / InstaWork – Temp & Gig Assignments Various Locations, CA 2020 – 2023

Warehouse & Production Associate

•Performed high-volume picking, packing, batching, shipping, and quality assurance for e-commerce and retail clients including HomeLife Media, Gorjana, Reaction Audio, Travis Mathew, FreshRealm, and Ethika

•Conducted inventory replenishment, label verification, and out-of-stock restocking to maintain fulfillment accuracy

•Set up, tested, loaded, and broke down professional audio/visual stage lighting and sound equipment

IntelliPower Orange, CA 2017 – 2019

Production Technician

•Assembled UPS battery backup units for U.S. military applications to strict quality and safety standards

•Charged, tested, and maintained lead-acid and lithium-ion battery systems for energy storage applications

•Managed inventory through daily cycle counts and monitored controlled environmental conditions

Centon Electronics Laguna Hills, CA 2008 – 2016

Customer Support Specialist

•Delivered technical support for computer memory, USB data drives, and MP3/MP4 mobile media players

•Processed RMA and warranty claims while maintaining detailed customer records and warranty status

•Maintained the online Memory Configurator tool and authored clear technical quick-help guides for customers

Samsung Electronics Irvine, CA 2005 – 2007

Technical Support Specialist

•Provided Tier-2 technical support for Large Format Displays (LFD), LCD monitors, CCTV/DVR security systems, and Q1 mobile PCs for commercial and consumer clients

•Assisted international airports, retail businesses, and end-users with installation, configuration, troubleshooting, and remote maintenance of surveillance networks

•Processed RMA claims, call documentation, and customer inquiries via SAP and ERMS email response system

Hewlett Packard Foothill Ranch, CA 2003 – 2005

RMA PC Technician

•Assembled, bench-tested, troubleshot, and repaired HP and Compaq computers including motherboards, CPUs, RAM, hard drives, power supplies, and peripherals

•Performed hard drive re-imaging using Ghost and master images, data backups, OS reinstallation, and system ID tagging

•Provided escalated NTF phone support and hardware upgrades; conducted QA testing and final validation (CISCO ESD Trained)

Western Digital Lake Forest, CA 2002

Functional Integrity Test Lab / POS Technician

•Assembled and stress-tested external hard drives for major OEMs including Apple, HP, Sony, and Toshiba

•Built and tested Point-of-Sale (POS) systems

EDUCATION & CERTIFICATIONS

A+ Certification & Technical Diploma – Computers/Networking INT Institute, Anaheim, CA 2003

X-Ray License & Medical Assisting Certification Modern Technology, Orange County, CA 1998

Certificate in Computer Aided Design (CAD) Drafting Balin Institute of Technology, Tustin, CA 1991

MILITARY SERVICE

United States Army 1992 – 1996 Honorable Discharge

MOS 63W – Small Wheel Vehicle Mechanic Field Artillery Battalion, 225th Maintenance Company

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