Reliable, hardworking job seeker with strong communication skills

Muhammad Mahmoud

New Bedford, MA *****

617-***-**** - ********.*************@*****.***

Professional Summary

Dedicated sales representative with proven expertise in enhancing client satisfaction through effective relationship management and prompt problem-solving. Strong attention to detail and compliance with safety protocols ensure consistent service quality.

Skills

• Customer service • Safety and sanitation protocols

• Package handling • Teamwork and collaboration

• Route management • Problem-solving

• Mail distribution • Attention to detail

• Scan parcels • Documentation & recordkeeping

Work History

01/2024 to 12/2024 Sales Representative

Momentum Solar – Warwick, RI

Developed and maintained relationships with clients to enhance customer satisfaction.

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• Executed sales presentations tailored to meet client needs and preferences.

• Analyzed market trends to identify new sales opportunities and target prospects. Collaborated with installation teams to ensure seamless project execution and client communication.

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Conducted follow-up meetings to ensure ongoing support and address client concerns effectively.

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Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

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Expanded customer base through cold calling, networking, and relationship building.

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01/2024 to 10/2024 Crew Member

Taco Bell – North Dartmouth, MA

• Delivered exceptional customer service in fast-paced environment.

• Operated point-of-sale systems accurately to process transactions.

• Maintained cleanliness and organization of dining area and kitchen.

• Collaborated with team members to ensure timely food preparation and delivery. 01/2022 to 01/2024 Landscaper

MK Mowing – New Bedford, MA

Operated and maintained landscaping equipment for optimal performance and safety.

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Designed and implemented landscape layouts to enhance aesthetic appeal of residential properties.

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Collaborated with clients to assess needs and develop tailored landscaping solutions.

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Managed project timelines to ensure timely completion of landscaping assignments.

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Conducted regular inspections of landscapes to identify maintenance needs and potential improvements.

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Mentored new hires on company standards, enhancing team performance and service quality.

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01/2018 to 01/2019 Safety & Sanitation Tech

Decas Cranberry Products Inc. – Carver, MA

Operated sanitation equipment to ensure compliance with health and safety standards.

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• Conducted thorough cleaning of processing areas to maintain product integrity. Assisted in waste management procedures, promoting environmentally sustainable practices.

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• Monitored cleanliness and sanitation protocols to meet regulatory requirements. Reported equipment malfunctions promptly, ensuring minimal disruption to operations.

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Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.

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Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.

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Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.

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01/2017 to 01/2018 Mail Carrier

USPS – Taunton, MA

• Delivered mail and packages efficiently across designated routes.

• Maintained accurate records of deliveries and customer interactions.

• Adapted to changing weather conditions while ensuring timely mail delivery.

• Operated postal vehicles in compliance with safety regulations.

• Utilized handheld devices for tracking deliveries and obtaining signatures.

• Assisted customers with inquiries regarding services and package status.

• Collaborated with team members to optimize route efficiency and service quality. Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.

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01/2015 to 01/2016 Canvasser

1199 Seiu – New Bedford, MA

• Engaged community members to raise awareness of labor rights and benefits. Conducted surveys to gather feedback on union initiatives and member satisfaction.

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• Collaborated with team to organize outreach events and informational sessions. Analyzed data from canvassing efforts to identify trends and areas for improvement.

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Established relationships with local organizations to enhance outreach efforts and collaboration.

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Monitored progress towards outreach goals, adapting strategies as needed for optimal impact.

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Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.

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Education

12/2025 High School Diploma

School of Reentry - Roslindale, MA

Certifications

• Word Associate, Microsoft - March, 2026

• Biohazard, BPRC- March, 2026

• Active Listening, BPRC- February, 2026

• Assertive Communication, BPRC- January, 2026

• Problem Solving, BPRC- December, 2025

• Setting Goals, BPRC- May, 2026

• Negotiating, BPRC- April, 2026

• Moral Ethics, BPRC- April, 2026

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