Teller and Customer Service Specialist Resume

DEBBIE PERDUE

Jacksonville, TX ***** 903-***-**** **************@*****.***

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level deputy clerk. Ready to help team achieve company goals. Focused [Job Title] with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Customer Inquiries

Account Closing

Credit Card Transaction Processing

Currency Packaging

Cash Reconciliation

Customer Experience

Teller Transactions

Call Center CSR

Deputy Tax Clerk

CSR, 12/2022 - 01/2023

Concentrix – Jacksonville, Tx

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Inside Sales Representative, 12/2019 - 04/2020

STS Electronic Recycling, Inc.

Proactively managed pre-existing customers scheduling pick up for electronic recycling Reason for leaving - COVID-19

Customer Service Representative, 08/2017 - 12/2019 Concentrix

Responsible for customer service related calls for the NMLS Assisted clients with website navigation and issues with resolving locked out accounts Reason for leaving - Ceiling for growth and future opportunities of advancement. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Customer Service Representative, 05/2014 - 08/2017 Prosperity Bank

Responsible for assisting customers with deposits, withdrawals, balances and other general banking requests

Assigned the responsibility of blancing the ATM daily along with vault and cash drawers Required to maintain and run monthly reports to turn into direct supervisor Reason for leaving - Reassigned due to lack of support from direct management regarding department work ethics.

Tax Clerk, 04/2012 - 08/2013

Cherokee County Tax Office

Daily responsibilities included: taking tax payments, registering motor vehicles Balanced cash drawer at end of day

Reason for leaving - Bank job opportunity for advancement Teller, 06/2011 - 04/2012

Capital One Bank

Responsible for assisting customers with deposits, withdrawals, balances and general banking requests Assigned responsibility of balancing ATM daily, vault and cash drawers Required to maintain and run monthly reports for direct supervisor Reason for leaving - advanced opportunity presented at the county tax office Deputy Clerk, 09/2010 - 05/2011

District Clerk Of Rusk

Responsibilities inlcuded: filing paperwork and sending jury summons Reason for leaving - Capital One Bank job offer with pay increase and logistically closer Debit Card Administrator, 05/1981 - 03/2009

Jacksonville Savings Bank / Franklin Bank

Responsible for assisting customers with deposits, withdrawals, balances and general banking requests Maintained monthly reports for direct supervisor

Debit Card Administrator responsible for all tasks involving debit card customer interactions Reason for leaving - was released due to Franklin Bank closed down by FDIC bought out by Prosperity Bank. Job as Debit Card Administrator was disolved due to new business plan at Jacksonville location High School Diploma: 05/1977

Jacksonville High School - Jacksonville, TX

EDUCATION

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