Data Entry & Customer Support Specialist

LASHAYLA YOUNG

Dallas, TX ***** 469-***-**** *****.********@*****.***

DATA ENTRY SPECIALIST CUSTOMER SUPPORT PROFESSIONAL OPERATIONS SUPPORT SPECIALIST

PROFESSIONAL SUMMARY

Detail-oriented Data Entry and Customer Support Professional with 8+ years of experience maintaining accurate records, processing high-volume data, managing customer accounts, and providing exceptional client support. Experienced working in remote environments utilizing Salesforce, Zendesk, Microsoft Teams, and Google Workspace to support customers, maintain documentation, and resolve issues efficiently. Skilled in data validation, account maintenance, quality assurance, records management, and problem resolution. PROFESSIONAL HIGHLIGHTS

• 8+ years of customer support, operations, and data entry experience

• Recent banking and healthcare data entry experience

• Proven success working independently in fully remote environments

• Proficient in Salesforce, Zendesk, Microsoft Teams, and Google Workspace

• Strong background in records management, account maintenance, documentation, and data integrity PROFESSIONAL TOOLS

Salesforce CRM • Zendesk • Microsoft Teams • Google Workspace • Microsoft Excel • Microsoft Word • Microsoft Outlook • Database Management Systems • Electronic Documentation Systems • Virtual Collaboration Tools CORE COMPETENCIES

Data Entry & Data Validation • Data Integrity • Customer Support • Ticket Management • Customer Account Management • Salesforce CRM • Zendesk • Records Management • Account Maintenance • Quality Assurance • Documentation Management • Customer Retention • Call Center Operations • Case Management • Process Improvement • Problem Resolution • Compliance & Confidentiality • Time Management • Multitasking • Cross-Functional Collaboration • Remote Work Operations PROFESSIONAL EXPERIENCE

COMERICA BANK (OPTECH) REMOTE DATA ENTRY CLERK September 2024 – May 2025

• Entered and maintained high volumes of confidential customer and account data with exceptional accuracy.

• Implemented quality control measures that improved data integrity and reduced discrepancies.

• Utilized multiple databases and systems to organize, update, and secure sensitive information.

• Consistently met productivity and accuracy goals while adhering to strict deadlines in a remote environment.

• Maintained confidentiality while handling sensitive financial information. MCKESSON REMOTE DATA ENTRY CLERK December 2022 – July 2023

• Entered and maintained patient information within company databases and spreadsheets with a high degree of accuracy.

• Reviewed, verified, and updated account information to ensure data integrity and consistency.

• Identified and corrected data discrepancies to prevent duplicate records and reporting errors.

• Maintained confidentiality while handling sensitive healthcare-related information. WILLIS TOWERS WATSON CASE MANAGER January 2019 – December 2022

• Managed client cases through intake, assessment, documentation, referral coordination, and ongoing monitoring.

• Maintained detailed electronic records and case documentation.

• Collaborated with healthcare providers, agencies, and community organizations.

• Built strong client relationships while ensuring high-quality service delivery. TELVISTA CUSTOMER SERVICE REPRESENTATIVE March 2017 – January 2019

• Assisted customers with billing inquiries, account maintenance, and service-related concerns.

• Utilized Salesforce and Zendesk to document customer interactions and manage support tickets.

• Resolved customer complaints while maintaining a positive customer experience.

• Consistently met customer satisfaction and performance goals. GEODIS CUSTOMER SERVICE REPRESENTATIVE September 2015 – March 2017

• Provided customer support via phone and email regarding products, services, billing, and account inquiries.

• Processed invoices, account adjustments, and credit memos while maintaining documentation accuracy.

• Earned Employee of the Month recognition for outstanding performance and customer service. INDUSTRIES SUPPORTED

Banking & Financial Services • Healthcare • Insurance • Customer Contact Centers EDUCATION

High School Diploma

Focus Learning Academy May 2015

ACHIEVEMENTS

• Employee of the Month Recipient

• Recognized for Customer Service Excellence

• Consistently Exceeded Productivity and Accuracy Goals

• Strong Track Record of Customer Retention and Conflict Resolution

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