Dynamic Customer Service Professional with Team Focus
Resume:
Lertitia Wallace
Kingwood, TX *****
*****************@*****.***
Professional Summary
Dynamic and motivated customer service skills, a very energetic personality. I have a outstanding belief in teamwork, willingness to learn new skills and welcome new challenges. I have excellent listening and will go above and beyond to ensure that the job is done efficiently. Get along with anybody that I cross paths with.
Work Experience
Warehouse Cargo Agent
Primeflight Aviation Services-Humble, TX
May 2025 to Present
• Unload Amazon packages from the airplane
• Sort the packages that are to be distributed
• Load them to be picked up by the trucks to be delivered Mail Carrier
United States Postal Service-Houston, TX
April 2023 to February 2025
• Sorted through mail and packages to be delivered to customers
• Delivered the packages, letters, certified mail and/or magazines to the addresses on the mail
• Greeted the customers as I delivered the mail and packages Customer Service Representative
Instacart-Remote
April 2022 to November 2024
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints
• Resolved customer service issues using company processes, policies and provided updates to customers
Corrections Officer
Texas Department of Criminal Justice-Huntsville, TX November 2010 to September 2022
• Ensured the safety of staff, offenders and visitors
• Conducted several counts to keep up with the movement of offender and to ensure that no one had escaped
• Monitored their physical and mental health and to ensure they weren't in any crises Technical Customer Service Representative
Verizon-Remote
October 2019 to March 2022
• Managed high levels of call flow and responded to technical support needs
• Diagnosed and troubleshot hardware, software and network issues
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information Education
College in Criminal Justice
American InterContinental University-Online-Remote September 2018 to June 2021
Skills
• Load & unload
• RF scanner
• Warehouse experience
• Heavy lifting
• Materials handling
Certifications and Licenses
Non-CDL Class C
Driver's License
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