Licensed Resident Life Specialist (NC) with Insurance & Tech Support
Resume:
Debra Hickenbottom
Chicago Heights, IL *****
Work Experience
State Farm Insurance
Country Club Hills, IL - October 2023 to Present
Hybrid Sales/Support
Allstate Licensed Producer
Allstate Insurance - Chicago, IL
October 2021 to October 2023
COUNTRY Financial
Insurance Office Assistant- Flossmoor, IL
January 2020 to October 2021
Shoppertrak RCT
Data Control Technician
US Client Support Analyst • Chicago, Illinois August 2008 to August 2018
• Ensure accuracy and integrity of customer traffic data on a daily basis • Identify and edit data inconsistencies through the use of data processing software • Update customer operating hours • Complete initial troubleshooting tasks to ensure rapid resolution of data inaccuracies • Initiate problem resolution process in the creation of help tickets with Remedy database processes • Continually work to improve the data control team to decrease turnaround times and streamline processes • Work to resolve level 2 missing communication and variance cases • Schedule technician visits and equipment replacement. Assist technicians and store managers with equipment installment. • Reconfigure and calibrate equipment • Reset revoked user accounts to company internet portal • Train and assist coworkers • Assisted with the design of a program to help employees better understand our customer's work environment Global Technical Support Agent
Lucent Technologies - Chicago, IL
March 2004 to March 2007
* Provide PC hardware configuration assistance for Windows 2000 and XP Pro * Support Outlook, Netscape and Lotus Notes Email including MS Office applications * Install and configures PC software * Resolve VPN connectivity issues * Provide administration for Windows and Unix accounts * Utilize existing scripts and assist in creating new documentation for problem resolution * Support audio teleconferencing services Contract Consultant for Blue Cross/Blue Shield
InStep Software Solutions - Chicago, IL
June 2003 to January 2004
Procured software and hardware equipment with Peoplesoft and Microsoft database software *Tracked orders and acted as liaison between customers and vendors Technical Specialist
Reliance Trading Corp - Blue Island, IL
November 2001 to April 2003
AS400 Admin/Technical Support/Operations *Provide front-line administrative and technical assistance to customers *Troubleshoot hardware and software configuration for headquarters and 2 remote locations *Perform backup of Notes Server and AS400 *Troubleshoot network connectivity for 3 locations *Run AS400 Queries and daily EDI network purchase order reports *Responsible for maintenance of AS400 hardware *Purchase all printing and computer supplies for home office and remote locations
IBM Technical Support Contractor
EDP Contract Services - Schaumburg, IL
January 2001 to November 2001
*Analyze and resolve Server hardware and MVS network OS issues *Restart production and development Netscape Web Server instance on AIX platform *Perform routine maintenance for E-Commerce production web servers and backup Notes servers *Monitor and reset Cisco routers and other system interfaces using Netview 6000, Opennet and Net ranger Intrusion System *Reset MQ Series Channels through Candle Management system *Monitor disk space usage and access errors with Tivoli *Provide logon and timeout information to financial institutions *Opens gateways in network security for access to production web servers using MPN Gate System *Monitor core controller with SDSF *Report on internet access from end users prospective using Web Monitor/Netscape *Assist with the training new employees and reset revoked users
Education
Daley College - Chicago, IL
Network Administration
Kennedy King College - Chicago,
Taylor Business Institute Graduate - Chicago, IL
High school diploma
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