Case Management & Compliance Professional

Ruby Mercedes Zamudio

Windcrest, TX • 210-***-**** • ************@*****.***

Summary

Case management professional with experience in auditing, compliance, and direct client support for vulnerable populations. Skilled in client assessments, documentation accuracy, reunification services, and cross-cultural communication. Strong background in workforce development, education, and health outreach. Bilingual (English/Spanish).

Relevant Experience

Case Manager (Auditing) – Insight Global/BCFS 05/2022–09/2022

Audited case files to ensure accuracy and compliance with federal guidelines. Managed file preparation and submission to the Office of Refugee Resettlement.

Job Coach – MMC GRP (TWC – State of Texas) 03/2022–05/2022

Verified eligibility for programs such as Choices and SNAP/ET. Assisted job seekers with financial aid, retention, and follow-up support.

Community Health Educator – City of San Antonio (Contract) 03/2020–04/2021

Conducted outreach on COVID-19 prevention and community health needs. Assisted with case investigations and referrals for health and social services.

Employment Development Specialist – Texas Workforce Commission 05/2011–12/2013

Provided case management for job seekers, including assessments, resumes, and career guidance. Conducted orientations, job fairs, and employer outreach.

*Earlier career includes roles in program coordination, education, and 24+ years with the U.S. Air Force in child development, personnel, and family services.*

Education

M.Ed., Bilingual/Multicultural Education – University of New Mexico

B.S., Education (Minor: Spanish) – East Central University

Doctoral Coursework (ABD), Educational Media & Technology – University of Oklahoma

Skills & Certifications

Case File Auditing & Documentation Compliance

Client Counseling & Needs Assessment

Workforce Development Programs (Choices, SNAP/ET)

Licensed Child Day Care Director (TX)

Microsoft Office Suite, Case Management Systems

Languages: English (fluent), Spanish (fluent), Portuguese (reading)

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