Edwin Allison Experienced Hospitality & Customer Service

EDWIN ALLISON

Baltimore, MD, Phone: 443-***-****

Email: ********@*****.***

INTRODUCTION

Ambitious, energetic, and motivated professional seeking a customer service position to build a career utilizing outstanding work ethics and experience. The place should also allow personal development to support your company’s mission and success—moderate knowledge of using Microsoft Office Suite. Over 7 + years of transferable and Office Administrative skills,

WORK EXPERIENCE

Oriole Park Camden Yard, Baltimore, MD

Event Staff (seasonal), 04/2019 to Present

● Greets customers, vendors, and staff in a friendly and welcoming manner 100% of the time

● Works exceptionally well with a diverse customer clientele

● Politely handles demanding customers, providing excellent customer service at all times

● Scans purchased tickets, assisted disabled fans with catered meals

● Secure and patrol assigned section, following trained procedures, observe suspicious activity, report any incidents in log book Stovall and Associates Financial, Glen Burnie, MD

Tax Preparer (seasonal), 01/2019, seasonal to current

● Prepare income tax forms according to Federal Tax Laws

● Operate most office equipment

● Answer incoming and outgoing calls using 5-7 multi-line PBX Phone system

● Warmly interacted with clients when scheduling taxpayer appointments

● Entered accurate data into the tax preparation form electronically

● Perform various other duties as given by the supervisor ABBA Driving Academy, 01/2019 seasonal to current

● Safely Transport Drivers Education students to MVA to take driver’s test

● Conducted Schedule evaluations for students classes

● Appointment setter

● Maintaining student’s class records files

● Answering multiple phone lines

● Receive payments

● Take messages

● Maintain company vehicle maintenance

● Assist in registering students for classes

Keystone Korner Restaurant, Baltimore, MD

03/2019 to 12/2023 Host/Server

● Followed seating chart for all reservations

● Assigned patrons to tables suited to their needs and according to rotation

● Maintained a clean, sanitized workstation 100% of the time.

● Followed all company policies and procedures given by the management team. EDUCATION AND CERTIFICATIONS

1-week Professional Skills Training, Maryland New Directions, Baltimore, MD 11/2023

(Certificate of Completion) pending

Customer Service, Maryland New Directions, Baltimore, MD

● Certified Guest Service Professional Certification, Endorsed by American Hotel & Lodging Association 11/2023

● Drafting And Design Certificate of Completion/ Arundel Institute of Technology High School Diploma, General Studies, Booker T. Washington, New Orleans, LA

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