Operations and Administrative Coordinator professional

CLINIQUE COTTINGHAM

Calumet, IL***** +1-708-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

ACCOMPLISHMENTS

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Documented and resolved technical which led to better performance.

• Supervised a team of 4 staff members.

• Resolved product issues through consumer testing. SKILLS

• Multitasking and organization

• Customer service

• Data entry

• Decision-making

• MS office

• Discretion and confidentiality

• Scheduling and calendar management

• Project Support

• Staff management

• Administrative leadership

• Operations management

• Document control

• Financial management

• CRM software

• Time management

• Best practices implementation

WORK HISTORY

Clearing SIT Coordinator, 09/2023 – 05/2025

Home Safe Alliance – Houston, TX

• Actively monitor the progress of shipments from origin to destination using tracking systems, identifying potential delays and taking corrective action

• Coordinate with transportation providers to schedule pick-up and delivery, and address any issues that may arise during transit

• Maintain accurate records and logs, delivery delays, shipment locations, and customs clearance complications

• Maintain accurate inventory records of goods in transit including quantities, locations, and expected delivery dates

• Collaborate with warehouse personnel to ensure smooth transfer of goods between storage facilities and transportation providers

Inbound Call Representative III, 01/2020 - Current Swiss Colonies – Monroe, WI

• Assist customers with product inquiries, order placement and returns, credit transactions, and account adjustments

• Researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.

• Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.

• Updated customer records in CRM to document interactions.

• Utilized CRM software to track customer interactions, enabling personalized and efficient service in future engagements.

Customer Service Representative, 05/2022 - 07/2023 Professional Dynamic Network, Inc. Remote City of Chicago Finance Dept – Matteson, IL

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Responded to customer requests for products, services, and company information.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Coordinated with the logistics department to expedite shipping for urgent customer orders.

• Fostered positive customer service culture within team which led to higher customer satisfaction rates. Spa Owner, 03/2018 - 04/2022

Hour Glass Body Sculpting – Calumet City, IL

• Developed a loyal clientele through consistent high-quality services and attentive care.

• Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.

• Analyzed market trends to make informed decisions regarding pricing structures and service offerings that catered to client needs.

• Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth.

• Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue.

Executive Assistant (Contractual), 10/2017 - 02/2018 Urban Ministries, Inc. – Calumet City, IL

• Managed executive calendars, scheduling meetings and appointments also coordinating travel arrangements to optimize time.

• Handled confidential and sensitive information with discretion and tact.

• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

• Processed travel expenses and reimbursements for executive team and senior management group.

• Organized and coordinated conferences and monthly meetings.

• Updated spreadsheets and databases to track, analyze, and report on performance and sales data. Facility Coordinator (Contractual), 06/2017 - 08/2017 Mesirow Financial – Chicago, IL

• Entered data, generated reports, and produced tracking documents.

• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.

• Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.

• Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.

• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Office Manager, 08/2011 - 08/2016

Scientific Games – McCook, IL

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

EDUCATION

Bachelor of Science: Business Management

Purdue Calumet University

Associate of Arts: Business/Entrepreneurship

South Suburban College

AWARDS

Dean's List: 1st Semester, South Suburban College Fall, Purdue Calumet University Spring

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