Executive Virtual Assistant - Remote Operations Leader

SONYA LENISE WOOD

Atlanta, GA [404-***-**** ************@*****.*** https://www.linkedin.com/in/sonya-lenise-wood-1988mcw/

Executive Virtual Assistant Remote Operations Partner

Strategic Fractional Support for C-Suite Leaders & High-Growth Distributed Teams

PROFESSIONAL SUMMARY

High-level Executive Virtual Assistant with 3+ years of dedicated remote-first experience and a 17-year corporate background in GRC and operations. Specialist in inbox triage, complex calendar architecture, and asynchronous workflow design. Expert at maintaining a 9.7/10 CSAT while managing global stakeholder relationships and sensitive business intake with absolute discretion and institutional gravitas.

REMOTE-FIRST CORE COMPETENCIES

●Executive Support: Strategic Calendar Auditing, Inbox Zero Management (Triage), Travel & Logistics, Expense Reporting.

●Operations: Asynchronous Workflow Design, Distributed Team Coordination, Task Management (Asana/Monday.com).

●Communication: Conflict De-escalation, Stakeholder Liaison, Compassionate Communication, Executive Ghostwriting.

●Technical Ecosystem: Google Workspace, Microsoft 365, Slack/Teams, Salesforce CRM, Zoom/Webex Facilitation.

PROFESSIONAL EXPERIENCE

NAVEX Atlanta, GA (including legacy brands NAVEX Global / The Network, Inc.) May 2009 – March 2026 Total Tenure: 17 Years

Senior Project & Implementation Specialist (Remote) May 2022 – March 2026

●Strategic Re-Hire: Recruited back to NAVEX leadership following a brief tenure at an outside firm to stabilize high-value accounts and lead remote implementation workflows.

●Orchestrated 40+ concurrent high-touch initiatives with a 9.7/10 CSAT, serving as a strategic remote partner for global enterprise clients.

●Managed executive inbox triage and complex calendar architecture, protecting leadership bandwidth by prioritizing critical GRC communications.

SingleOps / Granum Atlanta, GA January 2022 – May 2022

Customer Success & Relationship Manager

●Managed high-volume account lifecycles for a growth-stage SaaS platform, focusing on invoicing workflows and crew scheduling logistics.

●Note: Transitioned back to NAVEX in May 2022 at the request of previous leadership.

NAVEX (Continued)

Customer Success & Relationship Manager (Lockpath IRM) February 2021 – January 2022

●Owned high-value account lifecycles, providing bespoke virtual onboarding for high-stakes Integrated Risk Management (IRM) environments.

Project & Implementation Specialist October 2017 – February 2021

●Led regulatory initiatives and business intake optimization, translating complex client requirements into automated technical workflows.

Operations Supervisor (Ethics & Liability Intake) August 2016 – October 2017

●Directly managed a team of 20+; maintained a department-high -0.42s Average Speed of Answer (ASA) through proactive team coaching and training.

Customer Support Tech & Team Lead / Dissemination Specialist June 2011 – August 2016

●Promoted to manage the review and escalation of critical hotline reports for global stakeholders, ensuring 100% data integrity for sensitive intake.

Communications Specialist - Intake (The Network, Inc.) May 2009 – June 2011

●Documented and processed high-stakes ethics and compliance reports, maintaining meticulous accuracy in a fast-paced environment.

ADDITIONAL EXPERIENCE

●Limited Brands 2005 – 2008 Recruiting Coordinator & Compliance Vetting

●Various Organizations 2003 – 2005 Contract Trainer & Technical Systems Lead

CERTIFICATIONS

●AI Strategy and Governance (University of Pennsylvania - In Progress)

●Ethics & Compliance Specialist (ECS) Regulatory Governance & HIPAA Awareness

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