Detail-Oriented Cleaning & Data Entry Professional

Summary

Detail-oriented professional with extensive experience in residential and commercial cleaning, data entry exceeding 15,000 kpm, and customer service. Skilled in deep cleans, quality assurance, and documentation management. Proven ability to maintain high standards of accuracy, compliance, and client satisfaction across diverse environments, including construction sites, offices, and hospitality settings.

Authorized to work in the US for any employer

Work experience

Residential & Commercial Cleaner

Independent Contractor for Diana Williams • Reno, NV October 2023 to January 2026

• Completed move in/out cleans to ensure properties met client standards using attention to detail

• Performed basic cleans to maintain cleanliness and hygiene in residential and commercial spaces

• Delivered deep cleans, improving overall sanitation and client satisfaction

• Provided carpet and upholstery cleaning, enhancing appearance and extending material lifespan

• Utilized steam mopping to sanitize floors, reducing allergens and bacteria

• Executed residential cleaning services, maintaining high client retention rates

• Conducted commercial cleaning after construction, preparing spaces for occupancy

• Managed office cleaning to create a professional and welcoming environment Janitorial Worker

D&D Elite Construction • Sparks, NV

May 2022 to September 2023

Basic janitorial cleaning of apartment common areas Commercial/Residential Cleaner

Total Home Experience • Reno, NV

January 2021 to August 2021

• Cleaned residential homes, commercial business offices, and Kramer Midtown Motel to ensure high standards of cleanliness

• Vacuumed, dusted, swept, mopped, and cleaned bathrooms, kitchens, and living rooms to maintain sanitary conditions

• Provided both basic and in-depth cleaning, enhancing client satisfaction and repeat business Pit Operator

Amazon/Integrity • Reno, NV

March 2020 to October 2020

• Picked orders from scanner using a PIT unit, ensuring accurate and timely order fulfillment Warehouse/Assembly/Production

Traci Botnen

*********.**@*****.***

+1-775-***-**** / *********.**@*****.*** / Reno, NV 89506 Manpower • Reno, NV

December 2019 to March 2020

• Performed basic warehouse work and assembly, supporting efficient production operations Commercial Cleaner

Golden Touch Commercial Cleaning • Reno, NV

August 2018 to February 2019

• Cleaned I Max movie theaters, maintaining high standards of cleanliness for large public venues Customer Care Specialist

West Communication Services • Reno, NV

January 2014 to June 2014

• Handled contact with customers ordering AT&T products, ensuring accurate order processing

• Followed scripts while discussing products, maintaining compliance and consistency

• Built relationships with customers to gain rapport, making their experience easy and pleasant

• Answered incoming calls, resolving customer inquiries efficiently

• Followed up with customers who had issues, increasing satisfaction and retention Data Entry; Quality Assurance Inspector; Agent - Document Control Coordinator; Leasing Coordinator Accelerated Care Plus • Reno, NV

July 2004 to December 2011

• Achieved high data accuracy by entering over 15,000 kpm, creating documents, graphs, and manuals, and implementing error- proofing methods

• Created and wrote Work Instructions and SOPs for all positions, distributing and filing them for compliance

• Communicated problems or out-of-specification issues to appropriate individuals, ensuring prompt resolution

• Conducted investigations on documentation, materials, and shipping/receiving orders to maintain quality standards

• Maintained records in Word, Excel, and AS400, supporting data integrity and accessibility

• Complied with safety and GMP requirements, ensuring regulatory adherence

• Answered phones from customers and field staff to resolve issues and prepare agents for their work

• Inspected finished products before shipment and upon receipt, ensuring quality standards were met

• Created calibration certificates for all units after inspection, then printed, sorted, and mailed them using a mail meter unit

• Researched online competitors' pricing and equipment to inform purchasing decisions

• Created spreadsheets from daily logs on units being serviced, improving tracking and reporting

• Generated reports showing all aspects of warehouse operations to assess job efficiency

• Ordered supplies for Engineering, Quality, and Technical Support Departments to maintain workflow

• Took meeting minutes and compiled reports, distributing them to relevant personnel

• Prepared expense reports for the Vice President of Biomedical Engineering and Engineering managers

• Coordinated catered lunches for department meetings to support team collaboration

• Performed various miscellaneous duties as needed to support department operations Customer Service Representative/Purcasing Agent/Buyer Calvey Nevada Packaging • Reno, NV

January 1998 to January 2004

• Entered phone and faxed orders from customers into the computer, ensuring order accuracy

• Created purchase orders based on supply and demand, optimizing inventory levels

• Maintained supplies for restocking purposes, preventing shortages

• Researched best possible vendors for each order to procure optimal pricing, including shipping markups

• Answered phones and greeted customers, delivering excellent customer service

• Provided backup for Accounts Receivable, Receptionist, and Outside Sales Reps as needed

• Ordered general supplies for all departments, supporting smooth daily operations Education

Criminal Justice Bachelor's Degree Forensic Mental Behavioral Health (College) Waldorf University • Remote

March 2024 to Present

Law-Paralegal Studies (College)

University of Nevada-Reno • Reno, NV

January 2004 to July 2004

Basic (High school diploma)

Sparks High School • Sparks, NV

August 1987 to June 1989

Skills

Languages

English

Certifications

Driver's License

driver's license

House cleaning assistance Quality Assurance Customer Service Organizational Skills Front Desk Purchase Order Processing Document Management Quality Management Mail Meter Operation Assembly Vendor Management Quality Control PIT Operator Calibration QuickBooks Administrative Experience Data Entry English As400 Manual cleaning and decontamination technique Microsoft Powerpoint CGMP Research & Development Inventory Control Microsoft Office Laboratory Experience Quality Systems Research Legal Drafting Manufacturing Time Management Residential housekeeping Microsoft Word Outside Sales Internal Audits Legal Research Phone Etiquette Excel Expense Reporting Supply Chain Coordination Residential Cleaning Project Management Writing Skills Microsoft Outlook 10 key typing

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