Client Relations & Transportation Coordinator

Leslie Chivers (Vivian Chivers)

Charlotte, NC

704-***-****

***************@*****.***

Professional Summary

Results-driven professional known as Vivian, with strong leadership experience in customer service and transportation coordination. Skilled in managing client relationships, overseeing reservations, and leading team operations to ensure efficiency and satisfaction. Demonstrates excellent communication, problem-solving, and organizational skills. Passionate about delivering exceptional service and achieving results. Seeking a full-time remote or hybrid position with growth opportunities, competitive compensation, and benefits. Skills

• Communication

• Customer Service

• Team Leadership

• Time Management

• Organization

• Problem Solving

• Reservation Management

• Client Relations

Professional Experience

Customer Service Lead Supervisor

Rose Transportation (acquired by Avalon Transportation/Motorcoach) Charlotte, NC

• Manage all car and SUV ground transportation reservations via phone and email

• Provide quotes for new and existing clients, ensuring accuracy and customer satisfaction

• Coordinate and oversee bookings, including itinerary planning and scheduling

• Set up and maintain new client accounts and update existing profiles

• Review and close out completed trips, ensuring accurate driver payment processing

• Upload driver pay details and finalize trip records for payroll completion

• Book motorcoach and bus transportation services as needed

• Maintain long-term client relationships by providing reliable scheduling expertise

• Train new hires on company systems and reservation processes

• Deliver high-quality customer service focused on safety, efficiency, and client satisfaction

Education

King’s College

Charlotte, NC

August 2001 – October 2003

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