Administrative Operations & Event Coordinator

Sara Petri-Jones Lithia, FL. ***** - 812-***-****

**************@*****.***

Administrative operations professional specializing in event coordination, records, reporting, scheduling, and customer service.

Top Skills

Skill 1. Administrative & Operations Support

Strong experience supporting daily office operations, executive/administrative workflows, front desk functions, scheduling, calendar coordination, documentation, and process improvement in fast-paced environments.

Skill 2. Event, Volunteer & Stakeholder Coordination Skilled in coordinating events, meetings, volunteer programs, onboarding, training, schedules, coverage, and communications with leadership, employees, volunteers, clients, vendors, and community partners

Skill 3Data, Reporting & Confidential Records Management Experienced in data entry, reporting, CRM/database management, confidential recordkeeping, Microsoft Office, Excel, Outlook, SharePoint, Salesforce, and maintaining accurate records with discretion and attention to detail.

Professional Experience

Volunteer Specialist Apr 2025 – Present

BayCare St. Joseph’s Hospital – Tampa, FL

• Coordinate daily operations for a large volunteer program by managing schedules, coverage, communications, and program logistics to support seamless service delivery.

• Maintain and audit confidential volunteer records by reviewing documentation for accuracy, compliance, and completeness.

• Support onboarding, orientation, and training for new volunteers by coordinating materials, communications, schedules, and program expectations.

• Serve as a liaison between leadership and volunteers by providing timely updates, answering questions, and supporting consistent stakeholder communication.

• Improve program tracking and reporting by maintaining accurate data, identifying process gaps, and supporting administrative workflow improvements. Medical Office Representative Apr 2024 – Aug 2025

BayCare Medical Group – Lithia, FL

• Managed high-volume scheduling and patient communications by coordinating appointments, referrals, lab work, and administrative workflows in a fast-paced healthcare office.

• Protected sensitive information and supported compliance by maintaining accurate records and handling confidential patient data according to privacy standards.

• Improved cross-department coordination by communicating with clinical teams, referral partners, labs, and patients to keep daily operations moving efficiently.

• Supported front office operations by processing payments, resolving patient inquiries, organizing documentation, and maintaining a professional customer service environment. Vendor Management Specialist / MSP Operations Specialist Aug 2021 – Feb 2024 Elwood Staffing – Columbus, IN

• Managed vendor and client support activities by maintaining communication, tracking workforce data, and supporting operations across multiple vendor management systems.

• Strengthened reporting accuracy by generating reports, tracking performance metrics, and maintaining consistent data across Fieldglass, Beeline, IQN, Simplify, and SimpleVMS.

• Supported operational decision-making by organizing workforce management information and ensuring timely, accurate updates in designated systems.

• Delivered high-level administrative support in a fast-paced environment by balancing vendor requests, client needs, system updates, and reporting deadlines. Customer Service Representative Apr 2021 – Aug 2021 Richard Hawes Insurance – Columbus, IN

• Delivered professional customer service by responding to client inquiries, resolving issues, and documenting policy updates and communications accurately.

• Supported administrative operations by maintaining client files, updating records, and assisting internal teams with service requests and office workflows.

• Strengthening client relationships by communicating with professionalism, accuracy, and responsiveness in a service-focused environment.

Office Manager May 2019 – Jan 2021

Moondance Vacation Rentals – Nashville, IN

• Oversaw daily office operations by coordinating scheduling, reservations, communications, records, and administrative workflows.

• Managed client and owner relationships by providing responsive communication, resolving concerns, and supporting a high-quality service experience.

• Supported financial and administrative accuracy by handling transactions, maintaining records, preparing reports, and organizing operational documentation.

• Supported marketing and guest engagement by creating marketing materials and managing social media platforms.

• Coordinated office priorities by balancing reservations, customer communication, recordkeeping, and daily operational needs.

Work Management Specialist Nov 2015 – Jan 2019

Duke Energy – Columbus, IN

• Coordinated work orders, schedules, and cross-department communication by maintaining operational data and supporting field and office teams.

• Supported performance visibility by generating reports, tracking work activity, and maintaining accurate operational records in Maximo and related systems.

• Supported emergency response operations by coordinating communications and scheduling needs during storm restoration efforts.

• Improved workflow organization by maintaining accurate documentation and communicating status updates across multiple departments.

Guest Services Manager / Volunteer Coordinator Aug 2005 – Apr 2015 Kidscommons – Columbus, IN

• Led front-line guest services operations by coordinating daily visitor support, staff communication, volunteer scheduling, and service standards.

• Recruited, trained, scheduled, and supervised volunteers by maintaining records, communicating expectations, and supporting program coverage.

• Coordinated events, group visits, and community programs by managing logistics, communications, schedules, and participant needs.

• Maintained detailed volunteer records and tracking systems by organizing documentation, updating databases, and supporting accurate program reporting.

• Strengthened community engagement by supporting volunteer activities, educational programs, and guest-facing events.

EDUCATION

Graphic Design Coursework – Franklin College, Franklin, IN Photography Coursework – Ivy Tech State College, Columbus, IN PROFESSIONAL DEVELOPMENT

Senior Leader Advisory Council – BayCare Health Systems, Current Scouting America Wood Badge Training – Scouting America, 2025 Cheer Ambassador – BayCare Medical Group, 2025

Leadership Development – Elwood Staffing, 2023

People Board Development – Duke Energy, 2017

VOLUNTEER & COMMUNITY LEADERSHIP

Scouting America – Greater Tampa Bay Area Council, Timucua District, 2023–2026 Troop Committee Member Merit Badge Counselor Assistant Den Leader Scouting America – Hoosier Trails Council, 2013–2023 Den Leader Committee Member Treasurer

American Legion Auxiliary – Riverview, FL

Member, Unit 148, Present

TECHNICAL SKILLS

Microsoft Office: Word, Excel, Outlook, SharePoint, CRM & Database Systems: Salesforce, Cerner PowerChart, Voltrak, Background Screening Systems, Workforce & Vendor Management Systems: Fieldglass, Beeline, IQN, Simplify, SimpleVMS, Operations & Office Systems: Maximo, Lodgix, CAPS, Applied Doris,

Additional Skills: Data Entry, Reporting, Calendar Coordination, Confidential Records, Administrative Documentation, Scheduling, Customer Service, Vendor Communication

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