HR Intern

WORK EXPERIENCE

SUMMARY

Sr. Associate, IENERGIZER April 2023 - Nov 2024

Worked as a Customer Support Executive at iEnergizer, a global provider of business process outsourcing (BPO) solutions.

Handled customer interactions, analyzed feedback, and supported process improvements to enhance service quality.

Contributed to customer satisfaction through effective communication and implementation of service enhancement strategies.

Sr. Operations Manager, VISTOTECH GLOBAL SERVICES PVT. LTD. Jan 2025 - July 2025 Worked as a Senior Associate and was promoted through roles including Team Lead, Escalation Manager, and ultimately Sr. Operations Manager at Vistotech Global Services Pvt. Ltd., a customer experience and BPM Solutions provider serving clients across telecom, e-commerce, and fintech sectors. I led high-performing teams, managed escalations, improved process efficiency, and ensured delivery of key performance metrics across multiple client accounts. MANSI VERMA

***********@*****.*** +91-817******* 7/2 Bakralwala Neshvilla road 248001 Dehradun Experienced operations and customer support professional with progressive growth from Customer Support Executive to Sr. Operations Manager. Proven ability to lead high-performing teams, manage escalations, and drive process improvements to enhance efficiency and service quality. Strong track record of delivering key performance metrics, improving customer satisfaction, and supporting business operations across telecom, e-commerce, and fintech domains. MASTERS IN BUSINESS ADMINISTRATIONS Jan 2025 - Present UTTARANCHAL UNIVERSITY, Dehradun

BACHELOR OF COMMERCE 2019 - 2022

DAV PG College Affiliated from HNB Garhwal University Operational Goals

Good Communication

Work enthusiast

Techniques Development

Strategic Planning

Time Management

Team Leadership

Customer Experience

Management

EDUCATION

KEY SKILLS

INTERMEDIATE

Scholars Home, Dehradun 2018- 2019

Worked as a Back Office Associate responsible for processing customer refunds as per SOP guidelines. Ensured accurate case verification, maintained proper documentation, and completed refund transactions within defined timelines while adhering to quality and compliance standards. Skilled in using GDS and Amadeus for refund processing and booking verification.

Back Office Associate, MakeMyTrip Jan 2026 - April 2026

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