Results-Driven Administrative & Customer Service Professional

Zingisa Matodlana

*** ********* ******, ******

078-***-**** ****************@*****.***

Results orientated experienced young lady who shows initiative and passion in customer services with more than 3 years’ experience in promotions, customer engagement and Administration. I have 2 years’ experience doing Practical’s in Pastel Payroll and Invoicing. I hold an N4 Financial Management Certificate.

SKILLS

• Good communication

• Advanced computer in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Pastel Payroll.

• Invoicing

• Problem solving

• Attention to detail

• Sales and Marketing

• Administration

• Analytical

• Planning and organizing

• Time Management

EXPERIENCE

Department of Education – Admin Assistant/Auditing November 2024 – April 2026

Organizing, Sorting, filing each school’s documents

Check for spelling and language mistakes when receiving submitted documents (Auditing)

Communicate with schools Principals to submit the correct information for the running of schools.

Monitor and assess the operational activities of schools on a monthly basis.

Liaise with other education departments

General admin duties

Morningside High School - Educator Assistant

July 2023 - September 2023

● Help Teachers by invigilating their classes when absent.

● Print exam and assignment papers for educators.

● Invigilating during exam period.

Independent Electoral Commission (IEC) – Voting Registration Officer August 2016 and May 2019 and May 2024

• Register residents for voting by scanning their I. D’s.

• Check for residents Name and Surname on the voter’s register roll.

• Change residents address if residents moved to a new address Atomic Marketing – Promoter

April 2016 – October 2018

• Sell Defy Pressure Cooker and Steam Station Iron to existing and new customers.

• Demonstrate the different functions of the pressure cooker by cooking certain foods.

• Convince customers to buy at a cheaper price and give out a price. From Defy.

• Introduce the new Steam Station Iron and name its benefits.

(SEDA) Basic Entrepreneurial Skills Development Learnership – Entrepreneurial Development Practitioner (EDP)

September 2014 – April 2015

• Studied and wrote tests on the following theory modules:

Entrepreneurial Qualities, Mathematical & Financial Literacy, Financial Management, Coaching skills,

Facilitation skills, Marketing, Sales & Customer care, Networking, Business Opportunities, Business Plan, HR Management.

• We would have days that were allocated to visit small business owners to help them register their businesses.

• Coach them on what to do for the business to operate effectively.

• Forward small business queries to SEDA.

EDUCATION

PORT ELIZABETH TVET COLLEGE – N4: Financial Management Certificate (Completed November 2019)

HOERSKOOL NICO MALAN – Grade 12 (Completed December 2009) REFERENCES

Department of Education – Circuit Manager

Thobeka Stokwe – 062-***-****

Morningside High School - Head of Department

Mr Surfontein - 063-***-****

ATOMIC MARKETING – Promotions Manager

Miss Noxy – 074-***-****

INDEPENDENT ELECTORAL COMMISION (IEC – Presiding Officer Lungi – 083-***-****

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