Customer Care & Admin Specialist

Location:

Port Elizabeth, Eastern Cape, South Africa

Salary:

8000

Posted:

June 09, 2026

Contact this candidate

Resume:

NDODESIZWE PONO

Customer care

************@*****.*** 081*******

** ****** ******, ***** ******, Port elizabeth, 6211 Objective

I seek challenging opportunities where I can fully use my skills for the success of the organization. Experience

Data capture, Wells estate community clinic

•Volunteering

•Data Entry & Management: Accurately input patient data, including registration, clinical, and laboratory results, into electronic medical record systems daily.

08/2025 – Present

•Data Quality Assurance: Review patient files, registers, and tick sheets to verify accuracy, completeness, and consistency before entry.

•Reporting: Generate daily, weekly, and monthly reports, including 90- 90-90 tracer indicators, and submit them to stakeholders on time.

•System Maintenance: Conduct regular system backups, resolve data discrepancies by following up with clinicians, and update patient data in systems like TIER.Net.

•Data Verification & Auditing: Perform weekly/monthly audits to ensure all patient data is accurately captured and reconciled with registers.

•Confidentiality & Security: Ensure all patient information is kept confidential and that files are securely stored.

•Administration: Perform general filing, scanning, and management of patient files to ensure easy retrieval.

Cashier, Dis chem pharmacy

•Temporal

•Cash transactions

04/2024 – 07/2025

•Card transactions

•Bank reconciliation

•Spot check

•Promotion and selling Merchandise

•Housekeeping

•Adhere to Health and safety policies

•Advise customers on supplements and medication. Answering inbound and outbound calls. Capturing of clinic invoices.

Retail sales associate, Walton stationary

•Temporary

•Customer service Click and collect.

08/2022 – 03/2024

•Cash transactions,

•Card transactions,

•Bank reconciliation,

•Stock taking.

•Merchandise

•Promotion and selling

•Picking of iterms.

•Quotes and invoices.

•Handling recon for the warehouse

Customer service agent, Ison - Vodacom

•Contract

•Answering inbound and outbound calls Troubleshooting network or coverage Troubleshooting cellphone errors Customer queries Promotion Administration Blacklist stolen phones and simcards Advise customers on ussd options.

06/2020 – 07/2022

Senior clerk / Cashier, Nelson Mandela bay municipality

•Contract

•Cash transaction,Cheques transactions Counting of cash Payment. 10/2019 – 03/2020

•Bank reconciliation.

•Administration Customer service

•Handling water and electricity accounts

•Handling Petty cash.

•Float counts and balancing, Spot check procedure Front desk guest service attendant, Boardwalk casino and hotel

•Retrenched

•Front desk - Guest service attendent Answering inbound and outbound calls.

06/2010 – 10/2018

•Making bookings for the hotel and check outs. Check on customers to confirm the booking dates, and room availabilities.

•Creating customer's accounts.

•Pulling reports Making payouts Issuing slots playing cards Loading credits.

•Assisting marketing and promotions departments.

•Assist customers with the slots machines.

•Removing obstacles /housekeeping.

•Adhere to Health and safety policies Using CRM systems Sales assistant, Arkermans

•Resigned

•Customer care

02/2002 – 05/2010

•Merchandise

•Cashiering

•Bank reconciliation

•Administration

•Spot check

•Promotion and selling

•Housekeeping

•Stock taking

Education

Currently upskilling, Khanyisa HB

English

Maths literature

02/2026 – Present

Port Elizabeth

Travel and Tourism

Business Studies

ECD

Life orientation

Office Administration fundamentals, Ululo Technologies 2021 National certificate in Generic management, KSA training consultants 11/2017 Marketing and customer service management, Academy of york 06/2016 Grade 12, Qaphelani high school 01/2001

Skills

•Computer skills

•Administration

•Business communication

•Business Management

•Leadership

•Health and safety

•Retail sales

•Business Numeracy

•CRM system

•Marketing and promotions

•Call handling