Project Manager & Business Analyst with 20+ Years Experience

Darryl W. Colson Stamford, CT 203-***-**** **************@*****.***

Summary

Highly accomplished and results-driven Project Manager and Business Analyst with over 20 years of experience driving enterprise initiatives within large-scale financial, healthcare, and operational environments. Proven expertise in Agile (Scrum) methodologies, product ownership, and cross-functional team leadership, consistently delivering complex projects on time, within scope, and budget. Adept at translating intricate business needs into actionable technology solutions, optimizing workflows, enhancing system efficiency, and providing robust end-to-end production support. Recognized for bridging the gap between business and technology to implement impactful process improvements and deliver measurable business value.

Skills

• Project Management: Agile Methodologies (Scrum, Kanban), Sprint Planning, Backlog Management, Cross-functional Team Leadership, Project Lifecycle Management, Budget Management, Risk Management, Stakeholder Management, Vendor Management.

• Business & Data Analysis: Requirements Gathering (Functional & Non-Functional), Business Process Modeling (BPM), Data Analysis, Reporting, Decision Support, Root Cause Analysis, Workflow Optimization, CRM Management.

• System Support & QA: System Support, Quality Assurance (QA), User Acceptance Testing (UAT), B2B Integration, Implementation & Validation, Incident Resolution

(ServiceNow), Production Support.

• Business Intelligence: Dashboard Creation, BI Reporting, Data Visualization, Performance Metrics Tracking.

• Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio), Jira, Smartsheet, ServiceNow, Oracle Forms, EDI, Clarity, PS8, PVCS, Planview, SharePoint.

Professional Experience

Charter Communications Stamford, CT Consultant - Project Manager, Business October 2025 – April 2026

• Managed and monitored end-to-end project lifecycles from concept through implementation, ensuring alignment with strategic business objectives.

• Led day-to-day operational aspects of assigned projects, fostering stakeholder consensus for successful implementation and adoption.

• Established and enforced robust project management processes and methodologies, utilizing appropriate tools to ensure projects were delivered on time, within budget, and to high-quality standards.

• Collaborated closely with internal customers to understand project requirements and ensure deliverables met business needs.

Home Depot Norwalk, CT Merchandising Execution Associate June 2022 – August 2023

• Executed in-store merchandising projects, planogram maintenance, overhead organization, and display/signage updates to enhance customer experience and drive sales.

• Collaborated effectively with store teams to ensure accurate and efficient execution of merchandising strategies.

• Built and maintained strong relationships with store associates, providing exceptional customer service and support.

Charter Communications (via Celerity LLC) Stamford, CT Project Manager May 2022 – June 2022

• Leveraged extensive experience in IT project delivery, business analysis, system support, and business intelligence across financial, healthcare, and operational domains.

• Authored technical documentation, prepared training materials, and facilitated knowledge transfer to ensure clarity of complex processes for both business users and IT teams.

• Applied Agile (Scrum) and Waterfall methodologies to lead cross-functional teams in the successful delivery of enterprise initiatives.

• Managed requirements gathering, process optimization, BI reporting, and CRM initiatives, translating business needs into actionable technology solutions.

• Provided expert system support, incident resolution, and root cause analysis to ensure high availability and operational efficiency. Optum - United Healthcare remote in Hamden, CT IT System Analyst/ Project Manager 2010 – 2021

• System Analysis: Supported business areas including Enrolment (Group & Members), Fulfillment, Clinical Imaging, and Pharmacy.

• Business Requirements Documentation: Collaborated closely with business users to document business rules and requirements.

• Incident Resolution: Investigated and resolved customer incidents and production issues across assigned business areas.

• Functional Specification: Translated business requirements into detailed functional specifications for software engineering teams.

• Testing & Validation: Developed test plan scenarios for unit testing, User Acceptance Testing (UAT), and production implementation. Created deployment plans and validation strategies for project releases.

• Project Management & Scrum Master: Utilized Portfolio Management Center, Clarity, PS8, PVCS, ServiceNow, Planview, Microsoft Project, Visio, and SharePoint.

• Methodologies: Proficiently applied both Waterfall and Agile (Scrum) methodologies throughout the Software Development Life Cycle (SDLC).

• Key Technologies: Oracle Forms, EDI (Electronic Data Interchange), HIPAA 834

(Enrolment) & 837 (Claims), Medicare Enrolment processes. Education

Norwalk Community College Norwalk, CT Business Administration 1987 Stamford High School Stamford, CT High School 1982 Certifications

• Coursera Certificate: ChatGPT 2025 "Coursera

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