Remote Customer Service & Recruitment Specialist

Jason Baker

*** ********* **, ********, ** *****

518-***-**** *********@*****.***

Professional Summary

Resourceful and customer-focused Recruitment Specialist with strong experience in recruitment advertising, sales, operations management, underwriting support, and inventory control. Known for exceptional communication, reliability, and the ability to quickly learn new systems and procedures. Proven ability to cultivate client relationships, support team performance, and deliver high-quality service across diverse industries. Core Competencies

Customer Service Excellence

Recruitment & Client Consultation

Sales & CRM Systems

Relationship Building

Data Entry & Reporting

Scheduling & Workforce Coordination

Performance Reviews & Coaching

Mediation & Conflict Resolution

Inventory Management

Training & Staff Development

Attention to Detail

Self-Motivation & Reliability

Professional Experience

Recruitment Specialist

The Daily Gazette Family of Newspapers & CapRegionJobs.com – Schenectady, NY August 2021 – Present

Consult with employers to understand hiring needs and create targeted recruitment advertising strategies.

Develop job postings, recruitment ads, and multi-platform employment campaigns.

Manage client relationships and ensure high customer satisfaction resulting in repeat business.

Track and evaluate ad performance; provide optimization solutions.

Utilize CRM tools for lead management and sales tracking. Operations / General / Office Manager

Chimney Heroes – Ballston Spa, NY

February 2020 – December 2021

Oversaw operations, employee scheduling, and workflow efficiency.

Conducted training, coaching, and performance reviews.

Balanced payroll, work orders, and documentation.

Mediated conflicts and supported a positive team environment.

Prepared performance reports.

Inventory Manager / Team Coordinator

O2 Solutions – Clifton Park, NY

December 2018 – November 2019

Managed medical supply inventory records.

Coordinated ordering, delivery, and distribution of equipment.

Installed, maintained, and repaired medical devices.

Ensured compliance with equipment standards.

Inbound Sales Representative

Spectrum – Albany, NY

August 2004 – August 2018

Delivered customer service and matched customers with suitable products.

Handled inquiries regarding features, pricing, and terms.

Exceeded sales targets consistently.

Identified prospective customers through referrals and directories. Underwriting Assistant / Customer Service

MVP Healthcare – Schenectady, NY

July 2005 – February 2014

Conducted annual policy reviews and verified data accuracy.

Calculated Medical Loss Ratios.

Reviewed documents and evaluated risk.

Communicated with medical and field representatives.

Analyzed insurance records.

Education

AOS – IT/Computer Network Systems

ITT Technical Institute – Albany, NY

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