Remote Executive Assistant - Concierge & Travel Expert
Resume:
DRU CISSEL JENSEN
***********@*****.***
LinkedIn Profile
SALES, ARTS, TRAVEL, & EVENT MANAGEMENT
International Relations Concierge Services Hospitality Strategic Planning PROFESSIONAL SUMMARY
Results-driven, multilingual professional with a proven track record in event planning, concierge services, sales, marketing, and hospitality. Combines creative vision with strategic execution to deliver standout customer experiences, elevate brand visibility, and drive ROI in fast-paced, competitive markets. Skilled communicator and relationship-builder, adept at cultivating partnerships that strengthen client loyalty and enhance financial performance. Known for delivering exceptional service and collaborating effectively across diverse cultures, teams, and organizational levels.
Analytical and opportunity-focused, with the ability to assess market trends, monitor competition, and implement innovative strategies that expand market share and meet evolving demands. Experienced in leading sales and marketing efforts that fuel business growth and long-term success. Recognized for strong leadership, team development, and consistent performance. Proven success in recruiting, training, and managing high-performing teams while achieving and surpassing sales goals, improving customer satisfaction, and driving measurable results.
GLOBAL PORTFOLIO
VICE PRESIDENT & EXPORTER – LUXE PEARLS Shanghai P.R.C. / Jacksonville Beach, FL 2009 – Present
• Lead direct sales organization specializing in exporting pearls and customized jewelry throughout the United States and Europe.
• Perform a wide range of business operations and sales management functions with oversight of identifying and securing vendors, researching and establishing shipping channels, adhering to customs regulations, ensuring cost-effective export procedures, website development, executing innovative marketing strategies, and driving profitability.
• Deliver over $75,000 in annual revenue through growth, expanded client base, and client satisfaction. EXPAT COORDINATOR – A.P. MOLLER MAERSK, APM DIVISION The Hague, Netherlands 2007 – 2008
• Managed and oversaw the creation and implementation of new international employment processes and procedures, devising corporate standard operating procedures (SOPs), and establishing new employee integration processes.
• Successfully supported HR-related functions for a $5B company comprised of more than 20,000 employees throughout 68 countries.
• Relocated and onboarded international employees with responsibility for obtaining employment visas, organizing and scheduling travel plans, housing, automobile assignments, utilities, and technology; processing employee paperwork; and establishing building access.
• Created a network of local vendors to support and optimize the new employee relocation experience. PRESIDENT & OWNER – CONCIERGE CONCEPTS INTERNATIONAL, INC. Jacksonville, FL 2001 – 2007
• Conceived, developed, launched, and managed a highly successful multi-site concierge service specializing in event planning, lifestyle management, and top-tier services across private, corporate, luxury condominiums, and residential communities.
• Performed day-to-day sales and operations functions encompassing business development, customer retention, strategic sales and marketing initiatives, budget management, staffing and training, profitability, and overall client satisfaction.
• Generated annual revenues exceeding $500K.
• Selected to provide 5-star concierge services for Super Bowl XXXIX team owners, families, Host Committee members, Media Center staff, and cruise ship-based floating hotels.
• Planned and coordinated VIP events surrounding Super Bowl XL.
• Directed and managed high-profile corporate and private events inclusive of Nike, FM Magazine, and more.
• Featured in “The Concierge Manual” by Katharine Giovanni and various worldwide publications. EDUCATION & TRAINING
Florida State University; Tallahassee, FL
Bachelor of Arts in Art History French Minor
Professional Training: Network Management, Strategic Branding, Philanthropy, Effective Communications, Presentation Skills, Persuasive Negotiations, Planning & Coordination, Microsoft Office Suite, Diversity & Inclusion Languages: Fluent: English & French Basic: Spanish, Dutch, Mandarin SALES EXPERIENCE
• Jacksonville Concierge Services/Concierge Concepts International
*Sales Director
2001-2007
• SystemOne Technical Staffing
*Branch Manager
1999-2001
*Sales Representative/Tech Recruiter
1997-1999
• Sysco Food Services
*Sales Associate
1993-1996
VOLUNTEERISM
• International Concierge and Errand Association (ICEA), President
• The Women’s Board of Wolfson Children’s Hospital, Member & Volunteer
• The Beaches Museum
• Deck the Chairs
• TD1 Breakthrough for Diabetes
• Angelwood Foundation
• Diaper Bank of Jacksonville
• Starlight Valet/Furyk & Friends Constellation Golf Event
• Harvey Bernhardt Foundation
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