Customer Support Specialist with 20+ Years Experience

STEFANIE HURTADO

Nationally Certified Medical Assistant

541-***-**** ️ **************@*****.***

PROFESSIONAL SUMMARY

Experienced Medical Assistant with 20+ years in patient care, urgent care settings, and behavioral health support. Skilled in clinical procedures, patient communication, and delivering compassionate, high-quality care. Currently working as a Registered Behavior Technician supporting individualized treatment plans and client progress.

PROFESSIONAL EXPERIENCE

Registered Behavior Technician (RBT)

Carolina Therapeutics 2024–Present

●Provide behavioral therapy using individualized treatment plans

●Track and document patient progress through data collection

●Support development of positive behavior strategies

Lead Medical Assistant

Novant Health GoHealth Urgent Care 2020–Present

●Deliver patient care in a high-volume urgent care environment

●Perform phlebotomy, EKGs, and administer medications/vaccines

●Assist in training and supporting clinical staff

Certified Medical Assistant

St. Charles Health System, Bend, OR 2014–2020

●Assisted providers with patient care across specialties

●Managed patient intake, vitals, and EMR documentation

House Parent / Social Services

Rancho De Sus Niños, Tijuana, BCN 2016–2018

●Provided care and supervision for children in a residential setting

●Supported emotional and developmental growth

Medical Technician / Diabetes Prevention Coordinator

Indian Health Services, Warm Springs, OR 2012–2014

●Coordinated diabetes prevention programs and outreach

●Educated patients on health and lifestyle changes

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