Professional Armed Guard with Delivery Experience

Shakur Muhammad

Professional Armed Guard

Glendale, AZ 85303 +1-480-***-**** ****************@*****.*** Work Experience

Medical Courier Driver

Lab Logistics Phoenix, AZ

January 2024 to Present

* Pick up and deliver medical items such as lab specimens, blood samples, medications, and equipment

* Ensure all deliveries are completed on time and in accordance with assigned routes

* Maintain proper handling and storage conditions (temperature control when required)

* Follow all safety protocols and infection control procedures

* Verify delivery information and obtain signatures when necessary

* Maintain accurate delivery logs and documentation

* Communicate with dispatch, healthcare staff, and clients professionally Delivery Driver

Global Express LLC 3101 N Central Central Ave Ste 183 Phoenix, AZ March 2023 to Present

My position as a delivery driver involves the safe, efficient, and timely transportation of goods to customers, while providing excellent customer service. Key responsibilities include managing a delivery route, loading/unloading packages, and maintaining vehicle safety and compliance. Position Description & Accomplishments

• Efficient Route Management: Consistently planned and executed delivery routes using GPS and internal logistics software, resulting in a 15% reduction in travel time and fuel costs.

• Exceptional On-Time Performance: Maintained a consistent 99% on-time delivery rate by effectively managing schedules, anticipating traffic conditions, and quickly resolving unexpected delays.

• Commitment to Safety: Held an exemplary safety record over 3 years, driving over 100,000 accident-free miles and strictly adhering to all DOT regulations and company safety protocols.

• Superior Customer Service: Provided professional and courteous service to all customers, earning a 98% customer satisfaction rating and resolving delivery issues promptly and effectively.

• Operational Support & Teamwork: Collaborated with warehouse staff to streamline the package sorting and vehicle loading processes, which improved overall team efficiency and reduced loading time by 25%.

• Training and Mentorship: Trained 10+ new hires in professional driving techniques, safety procedures, and effective customer interaction, contributing to a measurable decrease in delivery errors and improved team performance.

(Rover Supervisor) Security Guard

Marksman Security Corporation 2400 N Central Ave Suite 300, Phoenix, AZ 85004 Phoenix, AZ June 2022 to February 2025

As a Rover Supervisor, my position involves overseeing daily operations and mobile teams across various locations to ensure efficiency, safety, and compliance with company standards. I act as the primary liaison between field staff and upper management, providing guidance, resolving issues, and monitoring performance to achieve operational goals. My key responsibilities and significant accomplishments include:

• Led and motivated a diverse team of 20+ field officers, providing continuous coaching, mentorship, and training to ensure high performance and professional development.

• Achieved 100% compliance with safety guidelines and company policies by conducting regular site inspections, leading toolbox talks, and implementing proactive safety measures, resulting in zero safety incidents over two years.

• Developed and implemented new operational procedures for mobile patrols that improved overall efficiency by 20% and reduced response time to incidents by 15%.

• Successfully resolved complex operational issues and employee grievances, fostering a positive work environment and reducing department turnover by 12%.

• Oversaw logistical coordination for operations across over a dozen locations, optimizing resource allocation and managing inventory to ensure seamless service delivery and cost-effectiveness.

• Maintained accurate and detailed documentation of all operational activities, performance metrics, and incidents, providing clear and concise reports to senior management to aid strategic decision-making. Security Guard

Delta Security Services Phoenix, AZ

March 2018 to July 2022

As a Field Supervisor, my role was to provide leadership and strategic direction for all field operations, ensuring projects are completed safely, on schedule, and within budget. Key responsibilities include overseeing daily activities, managing team performance, maintaining quality standards, and coordinating with project managers and clients to address operational needs 1, 2.

Significant accomplishments have included:

• Optimized Resource Allocation: Successfully streamlined equipment and personnel deployment across multiple sites, increasing operational efficiency by 15% within one fiscal year 1, 2.

• Enhanced Safety Compliance: Spearheaded the implementation of a revised safety protocol and training program that resulted in a 30% reduction in workplace incidents and maintained a zero-lost-time injury record for 18 consecutive months 1, 3.

• Project Completion Ahead of Schedule: Managed a critical infrastructure project to completion three weeks ahead of the initial deadline, leveraging effective real-time problem-solving and proactive team management while still achieving all quality benchmarks 2, 4.

• Improved Team Productivity and Morale: Implemented cross-training initiatives and mentorship programs that improved overall team versatility and led to a measurable increase in employee retention and job satisfaction scores 2, 4.

• Cost Reduction Initiatives: Identified and implemented process improvements in materials management that reduced waste by 20%, contributing to a significant decrease in overall project expenditures 2, 4. Armed Guard

Security One, Inc 5685 Quince Rd, Memphis, TN 38119 Memphis, TN October 2006 to February 2018

Field / Shift Supervisor

Education

Criminal Justice (University)

University of Memphis 3720 Alumni Ave, Memphis, TN 38152 Memphis, TN August 2004 to June 2009

Skills

Computer operation Safe work practices Route planning Barcode scanners for deliveries Computer literacy Patrolling Personal vehicle delivery Delivery driver experience Conflict management Medical terminology Loss prevention CCTV system operation (AV) Typing Microsoft Outlook Reach truck Load securement Moving Driving Pre-trip inspection protocols Package delivery Retail goods transportation Van driver Analysis skills Laboratory information systems (LIS) Mobile devices Cargo inspection Critical thinking CPR Pallet jack Perishable goods transportation Courier services Courier driving Warehouse sorting Alarm systems SUV driving Damage investigations Transportation safety regulations Physical access control management Pickup truck operation Commercial driving Delivery detail verification Management CCTV Surveillance Construction material transportation Customer service Conflict de-escalation Heavy lifting Delivery driving DOT (Department of Transportation) regulations Data center experience Passenger pickup and drop-off Regional lane Individual consumer customer service Courier Medical laboratory work Refrigerated trailer Report writing Time management Supervising experience Security shift handover procedures Fragile goods transportation HIPAA Microsoft Excel Client communication Military Organizational skills Physical security incident investigation Over the road (OTR) driving routes Occupational safety regulation compliance Leadership Basic math Security - Security experience (11-15 years) Freight English REST Access control systems Theft investigations Writing skills Customer communication GPS Palletization Cargo van operation Interviewing Warehouse experience Computer skills First aid Laboratory experience Safety regulations Communication skills Shift management Customer inquiry handling Post-trip inspection protocols Loss prevention investigations Route driving Grammar Experience Van driving Data entry Attention to detail Box truck Local driving routes Links

http://www.Healthcare.gov

Certifications and Licenses

Driver's License

Armed Security License

Guard Card

AED Certification / CPR Certification

January 2025 to January 2027

HIPAA Awareness

March 2025 to March 2026

Bloodborne Pathogen Exposure Control

March 2025 to March 2026

TWIC Card

Certified Protection Officer (CPO)

CPR Certification

First Aid Certification

Class G Security

Class D Security

PERC Card

Baton Permit

Additional Information

Authorized to work in the US for any employer

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