Virtual Assistant & Admin Support Specialist

ANINWEZI EUCHARIA

Virtual Assistant • Administrative Support • Customer Service Representative

Abuja, Nigeria ******************@*****.*** (+234) 903******* LinkedIn Profile http://www.linkedin.com/in/euchariaaninwezi

PROFESSIONAL SUMMARY

Certified and results-driven Virtual Assistant and Customer Service Representative with 4+ years of experience supporting executives, entrepreneurs, and remote teams across the US, UK, and Nigeria. Proven track record in streamlining operations, managing multi-channel client communications, and delivering high-impact administrative support across real estate, interior design, and logistics industries. Adept at managing CRM systems, coordinating calendars, handling 80+ daily client interactions, and increasing social media engagement by up to 70%. Available to work US and UK business hours.

CORE COMPETENCIES

Executive & Administrative Support • Email & Calendar Management • CRM Management • Scheduling & Travel Planning • Live Chat & Phone Support • Client Onboarding • Data Entry & Record Keeping • Social Media Management • Cold Calling • Online Research & Reporting • Stakeholder Communication • Project Coordination • Discretion & Confidentiality

TOOLS & TECHNOLOGY

Communication & Collaboration: Zoom, Slack, Gmail, Microsoft Outlook CRM & Sales: HubSpot, Salesforce, Zoho, Zendesk

Project Management: Asana, Trello, ClickUp, Notion Productivity: Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office Suite Social Media & Design: Meta Business Suite, Buffer, Canva, CapCut Other: Grammarly, Dropbox, Calendly

PROFESSIONAL EXPERIENCE

Administrative Assistant Trucking 42 — Florida, USA (Remote) Dec 2025 – May 2026

• Provided comprehensive remote administrative support to US-based teams and international clients, ensuring smooth daily operations across time zones.

• Coordinated multi-stakeholder communication via Slack, Zoom, and email, reducing response delays and improving team alignment.

• Managed executive calendars, scheduled meetings, and handled inbox management across different time zones with zero scheduling conflicts.

• Produced polished documents, proposals, invoices, and internal communications with high attention to detail.

• Handled database updates, data entry, and information management tasks accurately and efficiently in a fast-paced remote environment.

Virtual Assistant UK-Based Interior Design Client — London, UK (Remote) Feb 2024 – Aug 2025

• Managed and scheduled social media content across Instagram, LinkedIn, and Facebook using Buffer and Meta Business Suite, boosting audience reach by 60%.

• Handled all email correspondence, client inquiries, and project communication across multiple time zones with a 24-hour response SLA.

• Engaged DMs and comments to improve community relationships, directly contributing to a 70% increase in social media page engagement.

• Collaborated with the client on brand tone and visual consistency across all campaigns, maintaining a cohesive online presence.

• Edited short-form video content and reels for Instagram using CapCut and Canva, increasing video views and shareability.

Customer Service Representative The Paradise Real Estate — Abuja, Nigeria Nov 2021 – Dec 2023

• Handled 80+ daily client inquiries via phone, email, and walk-in, achieving a 95% first-touch resolution rate on property, payment, and documentation queries.

• Coordinated property inspection appointments and consultations between clients and real estate agents, improving scheduling efficiency.

• Drafted executive reports, investor updates, and presentations using Google Docs, PowerPoint, and Canva.

• Built and maintained a task delegation and progress tracking system in Trello, increasing team accountability.

• Maintained cloud-based file organization via Google Drive and Dropbox, improving document retrieval speed for team members.

• Updated and managed accurate client records using CRM tools, ensuring data integrity and confidentiality at all times.

EDUCATION

B.Sc. English Education — Anambra State University PROFESSIONAL CERTIFICATIONS

• Virtual Assistance Certificate — ProEdge Academy (2025)

• Customer Service Certificate — ProEdge Academy (2025)

• Social Media Management Training

AVAILABILITY & WORK PREFERENCES

Open to: Full-time or part-time remote roles • Available for US EST / PST and UK GMT time zones • Immediate start

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