Content Moderator and QA Specialist with 2+ Years Experience

HARPREET KOUR

Hyderabad, Telangana, +91-850*******, ***************@*****.***.

Profile Summary:

Results-driven content moderator and quality assurance professional with 2.5+ years of experience managing complex content review operations across YouTube and Google advertising platforms. Proven expertise in policy compliance, content classification, and team quality management. Skilled multilingual communicator (English, Hindi, Punjabi) with strong decision-making abilities and systematic problem-solving approach.

Work Experience:

Content Moderator & Quality

Analyst

Wipro & Infoplus

2021 – Present

Hyderabad, India

• Managed YouTube content review workflows by processing 200+ daily doubt tracker submissions, implementing corrective actions with 98% accuracy rate against policy guidelines.

• Analyzed and enforced sensitive content policies (gambling, alcohol, dangerous & derogatory materials) across multiple review queues, ensuring compliance with regulatory standards.

• Conducted quality assurance checks on video content and YouTube format requirements

(character limits, image dimensions, aspect ratios, file sizes), maintaining 99.2% technical compliance rate.

• Collaborated with YouTube reviewer team to build, test, and deploy content moderation policies based on business requirements and stakeholder feedback

• Implemented content tagging and classification protocols supporting machine learning model training with 500+ daily submissions

• Reviewed and verified Google advertising policies to ensure brand-safe digital advertising ecosystem, processing 150+ policy verifications monthly.

• Resolved issues related to adult-oriented and sexually explicit content through combination of automated systems and manual evaluation

• Identified and corrected display URL discrepancies, landing page misalignments, and technical site errors (parked domains, under-construction pages) with 96% first-pass resolution rate.

• Translated Punjabi content guidelines, improving accessibility for 50,000+ users.

• Mentored junior team members on policy interpretation and quality standards, improving team through- put by 15%.

• Assisted customers with issue resolution, account support, and service-related inquiries while maintaining high customer satisfaction.

• Handled inbound and outbound customer calls, resolving queries and providing effective support in a timely manner.

Core Competencies:

• Content Moderation & Policy Compliance: YouTube content review, Google Ads policies, sensitive content classification, regulatory compliance.

• Quality Assurance: Quality metrics tracking, compliance auditing, error detection & correction, process optimization, maintaining 99%+ accuracy standards.

• Technical Expertise: Format validation, display URL verification, file size & dimension optimization, character limit compliance.

• Multilingual Support: English, Hindi, and Punjabi translation, localization, and regional market adaptation.

• Professional Skills: Team management, decision-making, quick learning, initiative-taking, time management, and communication

• Technical Tools: Microsoft Excel, Google Workspace, data analysis, and documentation. Technical Skills

• Content Management: Content Management Systems, Review Platforms, Policy Enforcement Tools

• Data & Analytics: Data Analysis, Quality Metrics Tracking, Microsoft Office Suite (Advanced Excel)

• Documentation: Process Mapping, Policy Documentation, Compliance Reporting

• Compliance: Policy Interpretation, Regulatory Compliance, Standards Implementation Education:

Bachelor of Commerce (B.com) – Computers

Dr. B.R. Ambedkar University

Intermediate (CEC)

D.P.B. Girls Junior College

Secondary School Certificate (SSC)Guru Nanak

High School

2021

Hyderabad, India

2018

Hyderabad, India

2016

Hyderabad, India

Key Achievement and Strength:

• Maintained consistent 98% accuracy rate across 200+ daily content moderation decisions.

• Achieved 99.2% technical compliance rate for YouTube format validation processes.

• Improved team efficiency by 15% through effective mentoring and knowledge sharing

• Expanded regional accessibility to 50,000+ users through Punjabi content localization.

• Self-confident professional with proven ability to work independently and in collaborative team environments.

• Strong enthusiasm for continuous learning and professional development in content moderation technology.

• Exceptional time management and organizational capabilities with demonstrated ability to handle high- volume workflows.

• Detail-oriented approach with unwavering commitment to quality and accuracy standards.

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